
Patti Baptiste
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This is one of the most frustrating apps I have ever used. You set up biometrics and it still makes you use your password if you can even get in. Most of the time I have to uninstall and reinstall because all I get is the circle of death and a please wait. Once you get access it is pretty easy to use
Dedham Savings
June 18, 2026
Hi Patti, our Contact Center team let us know they were able to help you resolve the issue with your biometrics and update your settings to avoid this issue in the future. If you need further help, reach out anytime by phone or email yourbankcenter@dedhamsavings.com. And, thank you for choosing Dedham Savings!

Chris Huntoon
Lots of errors. I've gotten no response from tech support in over 24 hours. Fixed, bad requests, error myself by Uninstall reinstalling, but then couldn't sign in.. needed to register .. but my phone number was already in use .. made up a phone number, so I finally got access to my account nearly 2 days later .. but now worry have a made up numer on my account. I do like dedham savings, first use of app, not a fan of the app.
Dedham Savings
February 27, 2023
Hi Chris, We’re sorry to hear about your experience with our app. Someone from our Contact Center will reach out to assist you, and please feel free to reach out to yourbankcenter@dedhamsavings.com if you need further assistance.

Greg
Not once have I been able to use this app. Won't let me log in, won't send my phone a security code, even the website crashes every time I go to enter my password in. Had this problem 5 years ago the last time I tried online banking. Frustrating to say the least. Asking for an app that works is not alot to ask for.
1 person found this review helpful
Dedham Savings
October 12, 2021
Hi Greg,
We’re so sorry to hear about your experience. Both the mobile app and the website are functioning normally. We’re happy to assist you with troubleshooting. Please reach out to yourbankcenter@dedhamsavings.com and we’ll get you up and running quickly!