mHelpDesk

MHelpdesk

About this app

Work online or offline
With our innovative offline feature, your team can continue to work even when a wifi or cell signal isn’t available. Then the app automatically syncs as soon as a connection is found.

Simplified scheduling
Check your own schedule or your team’s schedule, and create new jobs and appointments directly within the app. Sync our mHelpDesk schedule with Google Calendar for extra efficiency.

Professional estimates, on site
Create and send estimates on the go, using professional templates that you’ve selected and customized. When the work is done, you can turn the estimate into an invoice with a few button clicks.

Invoices that get paid faster
View or email professional-looking invoices directly from your phone, allowing you to take payment immediately.

Customer support, made easy
By keeping all of your lead, customer, and job details within the app, your team always has the information they need. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status.

Connecting field and office
With our robust app, communication between office and field techs is seamless. Data is updated automatically so that everyone is on the same page. mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service.

Over 12,000 customers use mHelpDesk to run their business more efficiently.

"We now convert more leads into paying jobs. The professional quotes included are so much better than our old
carbon copies." - Nancy S. (Owner @ Vantage Landscaping)

"We have been using mHelpDesk for 2 years and it's really helped my company get organized. We've now adopted
the software across the company from sales to engineers and it’s improving our efficiency all the time." - Lisa T. (Owner @ Appliance Rescue)

"With mHelpDesk I enter the work once and I'm done. Even better, I can have clients pay me on the spot." - Derek K. (Director @ Kite Refrigeration)

Everything you need to get the job done
- Web and mobile access
- Offline/online sync
- Scheduling
- Lead management
- Job management
- Email/SMS (text) Automation
- Estimates
- Invoices
- QuickBooks integration

mHelpDesk has happy customers across several industries, including:
- HVAC
- General contractors
- Electricians
- Plumbers
- Handymen
- Exterminators
- Locksmiths
- Roofers
- Installers
- Repairmen
- AND MORE

Getting started
If you’re already an mHelpDesk customer, then download the app for FREE and sign in with your account credentials.

Not an mHelpDesk customer yet? Create your free trial at mhelpdesk.com and try it free for 14 days. No credit card is required, and you have no obligation to purchase.

About us
For 10+ years, mHelpDesk has been developing products entirely focused on field service businesses. Our mission is to help our customers simplify and streamline those necessary manual office tasks so they can spend more time on their customers and craft.

Disclaimer: mHelpDesk uses your GPS in your phone - continued use of GPS running in the background can decrease battery life.

Ratings and reviews

I have never used a worse app. I constantly have to force stop it to use it correctly. It will spin on an image for sometimes up to 5 minutes before I reset it. Really the function and use of the app are meant well but...could the developers be any cheaper? It never stops syncing so, it drains my battery faster than I can charge my device. I wish people would steer away from this app so I could do my work more efficiently. My time is valuable and when I spend it force stopping an app that won't.

I think the design is nice. It just doesnt work. Constantly crashes, freezes and glitches. Its embarrassing when I take an invoice to a customer and they have to sign it 4 times or they have to watch me refresh my page 20 times before the job that was there mere seconds ago tha dissapeared shows back up. Contacted customer service probably 5 times now and am always told to just clear the app memory or uninstall and reinstall it. Never fixes the issues.

I wish my company could move faster to switch to different platform from this app. At one point it was good then recently over last few months the updates managed to ruin the app even more. Features that at one point worked are no longer functional. You would think this is rectifiable, but it's not. Biggest issue is the actual support or the lack there of. Terrible support to say the least. Multiple back and forth with zero help. They ask same question and do little to resolve issue.

What's new

- Hide appointments associated with withdrawn tickets
- Fix: openning ticket from notification works normally