mHelpDesk

mHelpDesk

About this app

Work online or offline
With our innovative offline feature, your team can continue to work even when a wifi or cell signal isn’t available. Then the app automatically syncs as soon as a connection is found.

Simplified scheduling
Check your own schedule or your team’s schedule, and create new jobs and appointments directly within the app. Sync our mHelpDesk schedule with Google Calendar for extra efficiency.

Professional estimates, on site
Create and send estimates on the go, using professional templates that you’ve selected and customized. When the work is done, you can turn the estimate into an invoice with a few button clicks.

Invoices that get paid faster
View or email professional-looking invoices directly from your phone, allowing you to take payment immediately.

Customer support, made easy
By keeping all of your lead, customer, and job details within the app, your team always has the information they need. And with our automated email and SMS (text) alerts, team members and customers can always have the latest information on job status.

Connecting field and office
With our robust app, communication between office and field techs is seamless. Data is updated automatically so that everyone is on the same page. mHelpDesk saves you time and energy in connecting field and office staff so that everyone can focus on job quality and customer service.

Over 12,000 customers use mHelpDesk to run their business more efficiently.

"We now convert more leads into paying jobs. The professional quotes included are so much better than our old
carbon copies." - Nancy S. (Owner @ Vantage Landscaping)

"We have been using mHelpDesk for 2 years and it's really helped my company get organized. We've now adopted
the software across the company from sales to engineers and it’s improving our efficiency all the time." - Lisa T. (Owner @ Appliance Rescue)

"With mHelpDesk I enter the work once and I'm done. Even better, I can have clients pay me on the spot." - Derek K. (Director @ Kite Refrigeration)

Everything you need to get the job done
- Web and mobile access
- Offline/online sync
- Scheduling
- Lead management
- Job management
- Email/SMS (text) Automation
- Estimates
- Invoices
- QuickBooks integration

mHelpDesk has happy customers across several industries, including:
- HVAC
- General contractors
- Electricians
- Plumbers
- Handymen
- Exterminators
- Locksmiths
- Roofers
- Installers
- Repairmen
- AND MORE

Getting started
If you’re already an mHelpDesk customer, then download the app for FREE and sign in with your account credentials.

Not an mHelpDesk customer yet? Create your free trial at mhelpdesk.com and try it free for 14 days. No credit card is required, and you have no obligation to purchase.

About us
For 10+ years, mHelpDesk has been developing products entirely focused on field service businesses. Our mission is to help our customers simplify and streamline those necessary manual office tasks so they can spend more time on their customers and craft.

Disclaimer: mHelpDesk uses your GPS in your phone - continued use of GPS running in the background can decrease battery life.

Ratings and reviews

This is by far the worst app I have ever used. if you are in charge of a company and are debating using Help Desk, prepare to lose productivity as your employees sit for minutes at a time waiting for this app to unfreeze as they attempt to do notes, or add parts to a job. it is simply trash and clearly the developers don't care about the user experience. I am pretty sure they are using a Pentium 1 computer as their server and host all traffic on a dial up modem. you have been warned.

I have never used a worse app. I constantly have to force stop it to use it correctly. It will spin on an image for sometimes up to 5 minutes before I reset it. Really the function and use of the app are meant well but...could the developers be any cheaper? It never stops syncing so, it drains my battery faster than I can charge my device. I wish people would steer away from this app so I could do my work more efficiently. My time is valuable and when I spend it force stopping an app that won't.

This app is a joke. I'd rather spend hours and hours writing on invoices than have to deal with this nonsense. Now line items don't show up just a blank box that I can't delete so I constantly have to call my office if I make an error so they can clear my invoicing for me. Happening across the board with all of my technicians. And as usual no solution with tech support.

What’s new

Resolved duplicate history/notes when transferring Service Location or Customer in Job module.
Upgraded Android SDK to version 35 to meet Play Store requirements.
Added more logs to investigate job status changes not syncing properly between mobile and web apps.
Fixed external links not opening on iOS versions above 18.
Enabled viewing and uploading of files/photos in Customer Profile via mobile app.
Added previous Service Location visibility in Activity Log after changes.