
Candi Gleason
The app doesn't load. Also, had trouble using multiple methods of payment trying to buy a bag during the month of July. I tried SEVERAL times with a customer service rep, and nothing worked. I ended up losing my $50 bday reward bc it expired. Still cannot get on the app or buy on website. It's not my cards. They work just fine. Crazy!
80 people found this review helpful

Kristyn Horton
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Trying to shop on the app is unintuitive and buggy. The screen just goes blank (almost like it was loading but just never got there). When browsing the Pre-Loved items there is no going back to the search results when you choose to view an item. The back button just boots you back to the home page! I keep getting pop-ups about cookies and signing up for Kors VIP - in the app that you can't access without being signed in to Kors VIP. Terrible experience.
21 people found this review helpful

Hunter Schenck
There is a malfunction in the app that changes any chosen shoe size to instead be size 10. I chose a pair of shoes in 5.5 for my rehearsal dinner, but they just arrived two days before the dinner in size 10. When I tried to add the shoes to my cart again in the app to see if size 5.5 was still available, I discovered the malfunction. I waited for a customer service chat only to be kicked out after waiting for half an hour.
6 people found this review helpful