Service Management – Intune

OpenText Corp.

About this app

OpenText Service Management gives end users and agents secure mobile access to essential service workflows.

Service Portal mode helps end users quickly find services, submit requests, review approvals, and manage resolved tickets. Users can also access smart ticketing, Virtual Agent support, and multi-tenant environments.

Agent mode helps support teams search requests and incidents, work from personal views, apply list filters, update records, post comments, and capture solutions. Agents can also view person details and contact users directly from the app.

Important:
This Intune-managed app requires Microsoft Intune enrollment and connectivity to OpenText Service Management. You may activate the mobile app by scanning a QR code from your company’s Service Management website. You may also contact your IT administrator for an activation URL.

What’s new

Highlights:
Extended ESM Mobile to support Customer Service Management by introducing Case Offerings and Case Requests.
Minimum supported OS version updated to Android 14.
General defect fixes and stability improvements.

For detailed information regarding the new release, consult the ESM Mobile App product documentation.