Midco My Account

Midco

About this app

Control your Midco account right from your phone. With the Midco My Account app, you can:

• View your statement and pay your bill.


• Manage your account details, users and profile.


• Get important account notifications.


• Explore your current service plans and equipment.


• Troubleshoot or reboot your equipment.


• Reset your password and security PIN.


• Manage your auto pay and paperless billing settings.


• See current service outage updates.


• Manage appointments and add upcoming appointments to your calendar.


• Access troubleshooting tips.


• And more!

Just download the app and log in with your My Account information to get started.

- Streamlined navigation. Intuitive design.
Maneuvering your way around the app is simpler than ever. From the main dashboard, you can access the navigation bar to easily manage all your Midco account information.

- Quick customer support.
Connect with our support team directly from My Account. Click the speech bubble icon in the upper left corner of your screen to live chat with a customer service representative. Or if you prefer, you can text or call.

- Appointment scheduling.
When you have an upcoming Midco service or install appointment, you can now save it to your device calendar. Customers can modify appointments in the app and cancel service call appointments.

- More accurate outage updates.
If we detect a Midco service outage in your area, it will appear on your main dashboard.

Have questions or need support? Reach out at Midco.com/Contact.

Ratings and reviews

I was able to log in right away and did not get stuck on the purple screen like the other reviews say. My only complaint is that they've highly raised my rate for internet two months in a row now and I can't afford it anymore (if they raise it the same amount next month, it will have doubled!), but the app doesn't have a "cancel service" button. But of course it doesn't, because they want our money. I'll just take my modem back into the shop down the street and tell them I don't want it anymore.

Your service gets worse with every update. Anytime there's a little cloud cover, the modem trashes out. Edit: No you're not. You reduced my download speed for no reason. You're stealing from me. Monopoly's can be like that.

One thing that drives me crazy is how the payment is set up. Previous months that have been paid are still selectable and payable. It makes it look like you haven't paid the previous months even when you did. Bad design and confusing.

What’s new

Minor feature enhancements and bug fixes.