Loop By Mihu

MIHU AI

About this app

Loop By Mihu is the hybrid call center where your team and your Mihu AI agents handle customer conversations together.

AI agents answer calls and messages around the clock. Loop shows you what they are doing in real time and hands the conversation to a person the moment it needs one — with the full history, so nobody has to ask the customer to repeat themselves.

ONE INBOX FOR EVERY CONVERSATION
• Calls and messages from all your channels in a single, shared inbox
• See who is handling what, with queues, assignments and SLA timers
• Pick up, transfer or hand a conversation back to the AI agent

STAY IN THE LOOP WITH YOUR AI AGENTS
• Follow each AI conversation as it happens, including the steps the agent takes
• Approve or decline actions the agent asks permission for
• Join or take over a live AI call with your own voice

REPLY FASTER
• Quick replies in multiple languages
• Voice messages, photos and file attachments
• Your knowledge library next to the conversation

KEEP WORK ORGANISED
• Turn conversations into tickets and track them on a board
• Contacts with tags and custom fields
• Appointments calendar
• Labels for sessions so nothing gets lost

NEVER MISS A CUSTOMER
• Instant notifications for new messages, calls and assignments
• Set your working status so conversations are routed to people who are available

Loop is for teams that already use Mihu. Sign in with your existing Mihu account. Accounts and workspaces are created by your company's administrator at https://mihu.ai/

What’s new

The first release of Loop