Minha He-Net

He-Net

About this app

The new My He-net has arrived — the super app for He-net Telecommunications customers.

Everything you need from your connection, now in the palm of your hand. In just a few taps, you can solve what previously required a phone call, a trip, or waiting.

WHAT YOU CAN DO IN THE APP

HE-VA Virtual Assistant
• Chat with HE-VA, our in-app assistant, anytime
• Check your bills, verify your connection and service requests in just a few taps
• Talk to a human agent when you need to

He-net TV
• Watch movies and series directly in the app, anytime
• Live TV channels at your fingertips
• All without leaving My He-net

Wi-Fi your way
• Change your Wi-Fi network name and password instantly, directly through the app
• Without needing to access the router or ask for help from technical support

Bills at your fingertips
• View your current bill and complete history
• Pay with PIX, barcode or download the payment slip in seconds
• Saved and organized payment receipts
• Duplicate bill available at any time

Transparent service requests
• Contact support and track each step
• Complete history of all your service requests
• Rate each completed technical service request with a score Rate 1 to 5 stars and help improve our team

Track your technician on the map
• View the service order in real time and the status of each stage
• Track on the map when the technician is on their way to your address
• Know when the visit was scheduled, started and completed

Smart self-service
• Solve common technical questions without needing an attendant
• Recover your password in minutes, with total security

Contracts and information
• Check details of your plan, installation address and due date
• Manage multiple contracts if you are a customer at more than one address
• Receive notifications about invoices, services and news

SECURITY AND PRIVACY
Login with biometrics (Face ID / fingerprint) for quick and secure access. Your data is encrypted, in compliance with the LGPD (Brazilian General Data Protection Law).

MADE FOR HE-NET CUSTOMERS
My He-net is exclusive to active He-net Telecomunicações customers. Log in with your CPF/CNPJ and your customer area password. He-net TV is available to customers with a contracted service.

Need help? Talk to us through the app or by calling 0800 000 9700.

What’s new

O que há de novo na versão 3.0:

• Assistente virtual HE-VA dentro do app — resolva o básico sem sair da tela.
• Avaliação dos seus atendimentos técnicos por estrelas.
• Saúde da rede: veja o estado da sua conexão em tempo real.
• Correções de bugs e melhorias de desempenho e estabilidade.