I have 2 transactions that didn't give me my gems, plus it kept saying it failed but when I looked in my checking account it came up. One was for .99 and the other was for$3.99 on th3 date of 2/7/18! I want my money back or the gems if you need proof I will give it to you. If I haven't received it in 48hrs I'm gonna dispute the charges. I haven't had this issue be for. I couldn't even go through the settings to contact you. I'm always purchasing for this game and the second version as well. Very disappointed
Pissed!!!! Spending money to buy gems, you take my money and give me NO gems!!! I have emailed before and you told what I should do (send my conformation reciepts) etc. so you could fix it and give me my gems I paid for + more you said!!! Did all that and still NOTHING! Well stupid me (because I USE to love this game) went and paid 3.99 again, you took my effing money and still gave me NOTHING!!!! This seems to be a problem MANY are having!!! YOU OWE ME!!! I AM NOT DONE WITH YOU !!! I WILL GET MY GEMS OR THE MONEY BACK I PAID FOR!!!!!
I have purchased rubies twice and was not given them either time. Waste of money. I have now read the other reviews of other players not getting the rubies and still being charged and u send the same response all the time. I will be going to my bank in the morning and cancelling those charges. That's sad cause I really liked this game but not if ur just gonna steal my money.
I love the game but I purchased gems twice today and received nothing. I would like a refund. My bank notice states that you still took the money. If not handled in a timely manner my bank and I will dispute charges.
I am so pissed of rite now.. I never thought I would actually be writing such text. I love this game... absuloutly love it... but I m getting firustetsd because I so have bought gems. Made 5 transactions all together 3 of them for 3.99 n 2 for .99 and I have no gems. I agree with many other people playing this game. If u need to buy gems which is ok especially if u love the game then please make sure your transaction is working. The no at is withdrawn out of my account each time and yet no gems. I keep trying to purchase one again n again knowing it might not go thru. N off course it happens again...
I should have read the reviews. I now have been charged for gems that I never received. Two 3.99 charges cleared my account. Messed up that you'll continue taking money even though you're aware that your customers aren't receiving their gems they paid for!! This is a 5 star game that I'm now rating at 1 for stealing my money.
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