Miralix on the Go

Miralix

About this app

With Miralix Go, you always have your company phone close at hand. Answer queue calls received via the Miralix Contact Center and contribute to the company's customer service, wherever you are.

Features:
Integrated Phonebook: Get quick access to your colleagues' and customers' contact information, including name, department and phone number.
Status view: See your colleagues' availability in real time, with the status of their phone, mobile, Microsoft Teams and calendar.
Queue management: Answer queued calls from multiple phone queues and get detailed queue overview, including number of waiting calls, average waiting time and how many calls have been processed.
Entering and exiting queues: Easily log in or out of individual telephone queues as needed.
Caller ID: See the name of the person calling you based on contacts in your Contact Center database.
Transferring: Easily transfer calls received via the Contact Center.
Hide your mobile number: When choosing an agent role, you can choose a real number to be shown to the recipient when you make outgoing calls as an agent.
Contact management: Add and edit private company contacts directly from the app.
Notes and Breaks: Add and remove notes, e.g. during breaks so your colleagues know when you are available.
New User-Friendly Design: Experience an updated and intuitive user design that makes it easier than ever to navigate and operate the app's functions.
Light and Dark Theme: Choose between a light or dark theme for a customized user experience that suits your preferences.
Language: The app selects the language based on the selected language on the mobile. Danish = Danish. All other languages ​​= English

Note: The app requires an active login to a Miralix KontaktCenter solution via your workplace.

What’s new

Denne opdatering indeholder tekniske forbedringer, der sikrer, at Miralix Go forbliver sikker og stabil.