
Marlon Houston
Great service. If you get an unlimited account, make sure you have money in the account on that day 13th for me, because they will stop the account that day. So I was waiting for them to take payment, 10 days later 23rd, they did, but I was not able to wash the car until payment was done. The next bill was 2 wks later, which i thought I had a month before my next bill after payment. So they stop payment again 13th and they said that's the way it works even though I only got 2wks of washes. FYI
3 people found this review helpful
Mister Car Wash
September 16, 2025
Hello Marlon - Thank you for leaving a review. We understand, you have concerns relating to the billing of you membership. Please don't hesitate to email us at help@mistercarwash.com with your name, email, phone number, and the issue you're coming across. We'll be happy to look into this for you. Thank you! -The Mister Team

Rebecca Camden
I have installed/uninstalled this app 3 different times and all it keeps saying is there is a system error and then the screen freezes and I can't get anywhere! I'm trying to change my billing information, so that they pull the money from the right account! I like the ability to get my car wash anytime.I want but not at the expense of this frustration!
20 people found this review helpful
Mister Car Wash
October 1, 2024
Hi Rebecca - We're so sorry to hear about the trouble you've had with the app. We would like to look into this for you. Please email our Customer Care Team at help@mistercarwash.com with your email, phone number, name, and any other additional details you can share to help us look further into this issue. Thank you! -The Mister Team

K. B.
App is non functional. Cannot login. Updated password. Still cannot login. Said error communicating with server. I went to the website in the Chrome browser and was able to log in and verify my account details and membership just fine. Total bummer because browsers in general are clunky on the go, which isn't what you need when you're on the go, at a carwash.
33 people found this review helpful
Mister Car Wash
June 28, 2024
Hello Krysta - We're sorry to hear about the issues you had on the app. Please make sure you're on the latest version of our app and that your VPN is within the U.S. The app is not available for use outside of the United States. Thank you for sharing the detailed feedback. - The Mister Team