![](https://play-lh.googleusercontent.com/a-/ALV-UjXEovPInVs2Czxmcnn7y9hltuUEA5HRWYlR3Mn7n9-fsIg-c8gs=s32)
AH_ Rudeboy
Purchased a platinum membership and was charged 6 times due to a "system error". Their customer support via phone call were extremely helpful in regards to getting a refund, however their system wouldn't allow for more than 3 charges (all of which individually $32.99 btw) to be refunded. Cannot un-recommend them any less. Literally negative stars aren't selectable on here.
4 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjV4ZUbCk37Irb5fbMu5fVS8T1Ztx716rSYfUQsWt76-Ryohj2mceg=s32)
Krysta Bormann
App is non functional. Cannot login. Updated password. Still cannot login. Said error communicating with server. I went to the website in the Chrome browser and was able to log in and verify my account details and membership just fine. Total bummer because browsers in general are clunky on the go, which isn't what you need when you're on the go, at a carwash.
22 people found this review helpful
Mister Car Wash
June 28, 2024
Hello Krysta - We're sorry to hear about the issues you had on the app. Please make sure you're on the latest version of our app and that your VPN is within the U.S. The app is not available for use outside of the United States. Thank you for sharing the detailed feedback. - The Mister Team
![](https://play-lh.googleusercontent.com/a-/ALV-UjUUvqhM8U2-KNacMpQYxSl2n7Fhfhu4dirsq3_5ISPZwMLa6qBh=s32)
Mary P
when it was working for my android it was alright. have reached out to customer service to help link existing account to new payment they emailed me back and told me to do it in app or go to car wash for assistance. my app is not working now. won't even let me access it and reinstalled. I told them at car wash and got payment going but no access to app. please fix it for android
1 person found this review helpful