合作金庫銀行

Taiwan Cooperative Bank, Ltd.

About this app

(Only applicable to Android phones with version 8.0 or above (including 8.0), not applicable to Android tablets)

Starting today, personal accounts of our online banking can directly activate the mobile banking inquiry function via the app. However, to use the mobile banking transaction function,

you still need to apply for the relevant transfer mechanism at any of our branches.

Our cooperative bank provides the following convenient services; users are advised to install the latest operating system version:

1. Provides balance and transaction details inquiry for our NTD deposit accounts, scheduled and non-scheduled account transfers, payment of various utility bills and taxes, loan inquiry and payment, foreign exchange deposit inquiry and transaction, inquiry and payment of our credit card statements, VISA debit card statement inquiry, fund inquiry and transaction, intelligent customer service, and online queuing functions.

2. Latest News
Provides the latest news on our various business operations.

3. Financial Information
Provides information on our gold passbook exchange rate, foreign currency exchange rate, NTD/foreign currency deposit/loan interest rates, bill/bond interest rates, and wealth management vault information.

4. Online Counter: Provides medical services, property and casualty insurance services, service locations, related online application processes, and appointment booking services.

Medical Services: Provides access to medical information and payment functions for partner hospitals.

Property and Casualty Insurance Services: Provides access to insurance information and payment functions for partner property and casualty insurance companies.

5. HeKu App Usage Permissions:

(1) Camera: Requires this permission for HeKu E-Pay's QR code scanning function.

(2) Location Information: Requires this permission for service locations.

(3) Microphone: Provides AI conversational input functionality for intelligent voice services.

(4) Telephone: Requires this permission for making calls to branches and customer service, as well as for device binding services.

(5) Storage Space: Requires this permission for HeKu E-Pay's QR code scanning function to read images.

(6) Search All Apps: Allows the application to search for information on all applications installed on the device, including application name, version number, and app name, to confirm that the user has not installed any apps on the blacklist. (7) Full Internet Access: This service requires sending and receiving data via the Internet.

(8) Use Biometric Hardware: This permission is required for quick login/transactions.

(9) Check Network Connection: Used to confirm the device's current network status.

(10) Prevent Phone from Entering Standby Mode: This permission is required for the barcode scanning function.

(11) Check Wi-Fi Connection: Used to confirm the device's current network status.

(12) Use Fingerprint Hardware: This permission is required for quick login/transactions.

(13) Display Notifications: This permission is required for the push notification service.

(14) Receive Internet Data: Used to confirm the device's current network status.

(15) Broadcast Messages: Disable receiving broadcast messages to protect the normal operation of the app and prevent accidental activation or interference from other programs.

For more detailed information on the permissions required for other services, please check the Application Permissions section in the Application Information.

**When you use this service, some functions will require receiving and accessing sensitive information. Users are responsible for deciding whether to provide this information.**

Sensitive information includes: ID card number, user ID, password, account number, credit card number, telephone number, date of birth, address, and email address.

**If you wish to disable certain permissions, the bank will be unable to provide you with the full TCB Mobile Banking service. You can disable certain permissions on your mobile device as follows:** "Settings" → "Applications" → "TCB Bank" → "Permissions" or "Permissions" to disable various permissions.

**For related information, please visit the bank's website: https://www.tcb-bank.com.tw/ or contact customer service. Thank you!**
Customer Service Hotline: [phone]

TCB Bank reminds you that it is recommended to install genuine antivirus software to improve the security of your mobile device.

Ratings and reviews

Force closes, randomly logs out, terrible interface, and just generally quite buggy. I'm currently locked out of the app (again). Probably faster to walk to the ATM. Very disappointing for one of the biggest banks in Taiwan. The permissions it requires are pretty riduculous, too (flashlight, fingerprint!?!). Not expecting any change (although I do expect an automated reply). Where is the service?

The interface of the bank is not that friendly. As a new user I have some difficulty however you get used to it in time but woooh!

It's kind of easy to navigate and use if you know a bit of Mandarin. I'm guessing it's a very complete app for locals.

What’s new

系統優化與精進。