合作金庫銀行

Taiwan Cooperative Bank, Ltd.

About this app

(Only applicable to Android phones with version 8.0 or above (including 8.0), not applicable to Android tablets)

Starting today, personal accounts of our online banking can directly activate the mobile banking inquiry function via the app. However, to use the mobile banking transaction function, you still need to apply for the relevant transfer mechanism at any of our branches.

Our cooperative bank provides the following convenient services. Users are advised to install the latest operating system version:

1. Provides balance and transaction details inquiry for our NTD deposit accounts, scheduled and non-scheduled account transfers, payment of various utility bills and taxes, loan inquiry and payment, foreign exchange deposit inquiry and transaction, inquiry and payment of our credit card statements, VISA debit card statement inquiry, fund inquiry and transaction, intelligent customer service, and online queuing functions.

2. Latest News: Provides the latest news on our various business operations.

3. Financial Information: Provides information on our gold passbook exchange rate, foreign currency exchange rate, NTD/foreign currency deposit/loan interest rates, bill/bond interest rates, and wealth management vault information.

4. Online Counter: Provides medical services, property and casualty insurance services, service locations, related online application processes, and appointment booking for insurance.

Medical Services: Provides access to medical information and payment functions for partner hospitals.

Property and Casualty Insurance Services: Provides access to insurance information and payment functions for partner property and casualty insurance companies.

5. HeKu App Usage Permissions:

(1) Location: Requires this permission for service locations.

(2) Camera: Requires this permission for HeKu E-Pay QR code scanning.

(3) Telephone: Requires this permission for making calls to branches and customer service.

(4) Notifications: Requires this permission for push notification services.

(5) Mobile Data: Requires this permission for internet access.

(6) Storage Space: Requires this permission for reading images using HeKu E-Pay QR code scanning.

(7) Microphone: Provides AI conversational input functionality for intelligent voice services.

(8) Biometrics: Requires this permission for quick login/transactions.

(9) Read Phone Status and Identification Code: Requires this permission for device binding services. (10) Query All Packages: Allows the application to query information about all applications installed on the device, including application name, version number, package name, etc., to confirm that the user has not installed any applications on the blacklist.

(11) Full Internet Access: This service requires sending and receiving data via the Internet.

(12) Check Wi-Fi Connection: Used to check the device's current network status.

(13) Receive Internet Information: Used to check the device's current network status.

(14) Check Network Connection: Used to check the device's current network status.

(15) Prevent Phone from Entering Standby Mode: This permission is required for the barcode scanning function.

(16) Push Notifications: Allows remote notifications using Google Cloud Messaging.

For more detailed information on the permissions required for other services, please check the Application Permissions section in the application information.

**When you use this service, some functions may require receiving and accessing sensitive data. Users are responsible for deciding whether to provide this data.

Sensitive information includes: ID card number, user ID, password, transfer account number, credit card number, telephone number, date of birth, address, and email address.

**If you wish to disable certain permissions, we will be unable to provide you with the full TCB Mobile Banking service. You can disable certain permissions on your mobile device as follows:
"Settings" → "Applications" → "TCB Bank" → "Permissions" or "Permissions" to disable all permissions.

**For related information, please visit our website https://www.tcb-bank.com.tw/ or contact our customer service. Thank you!

Customer Service Hotline: [phone]

TCB Bank reminds you that it is recommended to install genuine antivirus software to improve the security of your mobile device.**

Ratings and reviews

The interface of the bank is not that friendly. As a new user I have some difficulty however you get used to it in time but woooh!

Force closes, randomly logs out, terrible interface, and just generally quite buggy. I'm currently locked out of the app (again). Probably faster to walk to the ATM. Very disappointing for one of the biggest banks in Taiwan. The permissions it requires are pretty riduculous, too (flashlight, fingerprint!?!). Not expecting any change (although I do expect an automated reply). Where is the service?

It's kind of easy to navigate and use if you know a bit of Mandarin. I'm guessing it's a very complete app for locals.

What’s new

系統優化與精進。