
Jackal Valentine
after an update the app lost my sign in information and I lost access to the funds stored in the account. i made a new account but was unable to add my card presumably because it's still attached to the old account. My partner shares a debit card with me and they can't add it to their account either. The in app support option asks for details, but has no place to enter text or submit a ticket. Bad app. Would not recommend.
1 person found this review helpful

Anna Smith
I'm at a loss at this point I guess. The app said that I could choose a different location to use the funds already on my account. Spoilers, you cannot. You have to make an entirely new account to use a different location. The laundromat itself said they cannot refund me because the app is third party. Despite the app stating that that is what I have to do to get a refund. So I guess I'm just out $20 🤷♀️
1 person found this review helpful

Zoey Anderson
I love that this exists. It works well for washing machines. But it's pretty wonky with dryers. I always end up with 6 minutes more than I intended, and sometimes as much as 24 minutes more. When you select a number of minutes, there's a pop-up that says "Tap to get 16 minutes for $1.00" and has one button to select "Maybe Later." when you tap you get what ever you selected, plus 6 minutes, and sometimes 2 or 3 times the number of minutes you selected.
2 people found this review helpful
Mitech Integrated Systems
July 2, 2025
Thanks for your feedback. We’d like to know more details of the problem you mentioned. Please send the details or screenshot to https://app.laundrycat.com/contact-us. We'll pass it along to our development team and see if there is any way we can improve it.