Alaska USA FCU

- February 9, 2016

Everyone

Finance

( 801)

Description

The Alaska USA app combines the most popular features of UltraBranch® along with the ability to deposit checks.

With this app you can:

• View account balances and recent transactions
• Find Alaska USA branch and ATM locations near you
• Locate surcharge-free Allpoint ATM locations
• Deposit checks remotely
• Transfer money within accounts or to another Alaska USA member
• View pending transactions and transfers
• Make payments to your Visa® credit card, mortgage or other Alaska USA loan
• Pay bills using Bill Pay
• See upcoming credit card or mortgage payment due dates and amounts
• Check current rates
• Get quick access to contact information
• And more!

Not only is the Alaska USA app convenient, easy to use, and efficient – it’s also free!

Your information is secure. The Alaska USA app implements industry-leading security and allows the use of your customized keypad when you log in, giving you an added level of assurance.

Use the web browser on your Android device to log in at alaskausa.org to access the full version of UltraBranch.

Questions? Call 24 hours a day, 7 days a week: (800) 525-9094

Reviews

3.9

801 total

5 409

4 174

3 79

2 37

1 102

monica moen

Remote Deposit Sucks *2-16-2016...Update fixed the problem. Finally able to use remote deposit again. Thank you! I use remote deposit with six different banks. Alaska USA remote deposit NEVER works to take a picture of tge front of check. Does not matter if far away, close up, black or blue pen on check. Background color..... have tired everything for days and same error. Step up and fix this!

Woodrow Hull

Easy to use app Been a member since 1984 have usually seen improvement but am still wondering why the visa credit card checks I got sent I didn't ask for were backed by Wells Fargo if I wanted their bs banking which I can't stand I would take my business there. As it is you still charge for rolled coins so I take all my coins over 1200 a month to CU1. Stop stealing money and calling it a service fee it's not service.

Rue the dog

Not happy Be nice to link this card to Samsung pay but can't might need to go to a different bank just so I can pay using my phone, phone technology may be up to par but the bank is not

Aaron Wix

They respond promptly to suggestions! Thank you Alaska USA for your quick response! Although there is no Samsung pay or Android Pay as of yet, I am assured that it is on your radar and have plans to implement it in the future! Thank you!

Essaia White

Awesome app This is a very useful app. My favorite function is depositing checks remotely. The process has been updated and is much easier to use now. AlaskaUSA has been quick to respond to fix bugs - I particularly appreciate their responses to reviews and willingness to help with either an issue with the app or some other problem. This is the app to have if you are an AlaskaUSA member.

Keith Samuels

Catch up with the rest of the world It takes forever for your credit union to clear transactions when other banks clears them very fast it's obvious that you guys are using very old software and need to catch up with the times otherwise the bank is a great credit union

User reviews

monica moen February 16, 2016

Alaska USA Federal Credit Union January 13, 2016

Monica, we have great news: this issue should be resolved with the most recent release. If you have not already, please update to the newest version. If you continue to experience issues, please call or email us. We appreciate your feedback. ~Stephanie, memberservice@alaskausa.org

Woodrow Hull February 22, 2016

Alaska USA Federal Credit Union February 26, 2016

Woodrow, thanks for the review. Don’t worry, your account is with Alaska USA only. Sometimes our vendors use another financial institution for their own processing and banking. Your feedback on the coin service fee has been escalated, but rest assured we strive to offer the best combination of services, rates and fees possible.

Rue the dog February 27, 2016

Not happy Be nice to link this card to Samsung pay but can't might need to go to a different bank just so I can pay using my phone, phone technology may be up to par but the bank is not

Alaska USA Federal Credit Union March 7, 2016

Cresencio, we understand your eagerness. We are just as excited to offer Samsung Pay. But we’d hate to over-promise and under-deliver, which is why we don’t have an exact date for you yet. We're ready to offer these products. However, like many institutions, we are waiting on a third-party vendor through which we process card payments.

Aaron Wix March 18, 2016

Alaska USA Federal Credit Union March 18, 2016

Our pleasure, Aaron! Thank you for your membership and for letting us know what products you're excited about. Keep an eye out for Samsung Pay later this year. ~Stephanie, memberservice@alaskausa.org

Essaia White June 15, 2016

Alaska USA Federal Credit Union June 15, 2016

Thanks, Essaia, That's great to hear!

Keith Samuels February 9, 2016

Alaska USA Federal Credit Union February 12, 2016

Keith, thank you for your review and for speaking with us earlier today regarding your comments. We hope we were able to address your concerns regarding how transactions are posting to your account. Please do not hesitate to reach out again if you have additional concerns. ~Stephanie, memberservice@alaskausa.org

Eric Sather July 5, 2016

Works great now! Initially had problems with taking check images. Issues are resolved and the app works as expected.

Alaska USA Federal Credit Union July 5, 2016

That's great to hear! Thanks for the update, Eric.

Angela Ramirez February 11, 2016

Ok but.. Been liking the app except with the new update that it automatically rotates my screen when I open the app even though my phone's rotate screen setting is off.

Alaska USA Federal Credit Union February 9, 2016

Angela, we have great news: this issue should be resolved with the most recent release. If you have not already, please update to the newest version. If you continue to experience issues, please call or email us. We appreciate your feedback. ~Stephanie, memberservice@alaskausa.org

Adam Malcott April 1, 2016

Remote deposit is not working The remote deposit will not accept photos from my phone. I have a Samsung Galaxy 6 active. I also have to hold the phone away from the check otherwise it crops the sides.

Alaska USA Federal Credit Union April 4, 2016

Adam, we would like to research the cause of this issue. Please email your phone number to memberservice@alaskausa.org for help. Thank you for the review. ~Stephanie

Kristine Dela Cruz February 15, 2016

AUSA I've been with them for more then 3yrs. And so far everythings gone great for me.

Anton Lisun April 5, 2016

Not too bad Not bad, it does what it needs to do...but...about time for a facelift if I do say so myself...

Michael Hoel April 16, 2016

App The update just happen and now it dont work.

Alaska USA Federal Credit Union April 18, 2016

Michael, we’re sorry to hear you are having trouble accessing our app. There are currently no known outages. We’d like to help you and further research this. Please email memberservice@alaskausa.org and include a phone number where we may contact you. It will be helpful if you mention this review in the email. Thank you. ~Stephanie, Member Service

David Smith May 11, 2016

Best banking app This app is one the most simple and convenient app I've ever had.

Makayla Ford July 11, 2016

The only bank in Alaska I trust.

Judi Nuipok July 9, 2016

Great bank! I have used them since back in the 90's

Taylor Hamilton August 9, 2016

does everything i need it to do

Susie Stine May 13, 2016

Alaska USA U yeah when it has$$

Abigail Hall March 15, 2016

Just makes banking so much easier

Arlanda Pete February 17, 2016

Good Very helpful and conventient.

Jacob Reavis September 8, 2016

No problems. Smooth apperator. ;)

Katie Harrison February 12, 2016

Nice Super convienant

Jeremy gutierrez March 21, 2016

Good Easy

Christian Walker August 13, 2016

Love it

nooi ross May 5, 2016

Good Good

Antonio Zavarce January 26, 2016

It's 2016 Love the app, but you guys really need to catch up with the technology. Samsung Pay is a must along with Android Pay. Even tiny banks like Central Florida Educators FCU has both features....I'm embarrassed really. Big banks also have these features, but ALASKA USA? Nope..nothing. This whole "working on it" doesn't do it for me. Need dates, since I will switch to a bank that will offer it, it's kind of a deal breaker. What does this say about my bank when it lacks these things?

Alaska USA Federal Credit Union January 27, 2016

Antonio, we understand your eagerness. We are just as excited to offer Samsung and Android Pay. But we’d hate to over-promise and under-deliver, which is why we don’t have an exact date for you yet. We are ready to offer these products. However, like many institutions, we are waiting on a third-party vendor through which we process card payments.

michael pannone January 17, 2016

Love the app but AKUSA needs Android pay I love like 90% of this bank, but the lack of support for Android Pay has me looking elsewhere. I'm currently missing out on a lot of promotions that Android puts out through Android Pay.

Alaska USA Federal Credit Union January 21, 2016

Michael, we are currently evaluating Android Pay and hope to make it available to our cardholders in the near future. ~Stephanie, memberservice@alaskausa.org

Tashelle Nunn January 13, 2016

It crashes every time I use it. I always have to relaunch it

Alaska USA Federal Credit Union January 14, 2016

Tashelle, we would like to research the cause of your app crashing. Please email your phone number to memberservice@alaskausa.org for help. Thank you for the review.

Alainn Causey February 3, 2016

Auto rotate feature useless; remove it I don't need it to do much as all I do is check money and transfer money but it didn't have the auto rotate feature before and now it does and it's completely unnecessary. I'm not the only person stating this in their reviews as a really bothersome nuisance. Please remove this feature. It's pointless.

Alaska USA Federal Credit Union February 9, 2016

Alainn, we have great news: this issue should be resolved with the most recent release. If you have not already, please update to the newest version. If you continue to experience issues, please call or email us. We appreciate your feedback. ~Stephanie, memberservice@alaskausa.org

Elizabeth Yandl January 28, 2016

Always crashes This app just doesn't want to work. I've uninstalled/reinstalled it multiple times, but it won't even open all the way. This is a bummer since the branch I'd been frequenting recently closed, and now there's nowhere close to cash my checks. Time for a new bank?

Alaska USA Federal Credit Union February 2, 2016

Elizabeth, we would like to research the cause of your app crashing. Please email your phone number to memberservice@alaskausa.org for help. Thank you for the review.

Dan Olson January 16, 2016

Android Pay? Does my Alaska USA FCU Visa card work with Android Pay?

Alaska USA Federal Credit Union January 21, 2016

Dan, we are currently evaluating Android Pay and hope to make it available to our cardholders in the near future. ~Stephanie, memberservice@alaskausa.org

vm estrada February 17, 2016

User friendly Very easy to use and very helpful.

Karla Jacobsen January 3, 2015

It's alright but it could use some improvement. The mobile deposit could use some improvement on getting the app to focus on the check & the speed at which it is processed. Kinda jealous of my friend who has USAA her paycheck is available right away. It would also be really nice to be able to access alerts from the app, especially with a push notification option. Also, setting up account level alerts for Ultra Branch as whole would be awesome.

Alaska USA Federal Credit Union February 24, 2015

Thank you for your review, Karla. Our development team will appreciate your feedback pertaining to the alerts and processing times. In the meantime, we are actively working to resolve the camera issues that many users are experiencing. ~Stephanie, memberservice@alaskausa.org

Phil Schreck September 3, 2015

Great app Easy to use, works great! One small bug, not really anything but here it is anyway: when you go to the passcode, and use the keyboard to enter your code, if you hit "Go" (it's the enter button) on the keyboard, an error comes up saying "personal access code is a required field" so you hit "ok" and then it logs you in. Just a small bug. Besides that, super easy! (Phone: Samsung Galaxy Mega 2, running Android 4.4.4)

J T Sandvick October 20, 2014

Exit app added in 2 days, thank you! Like the new single app, HATED the fact that it didn't have a simple exit function!! Alaska Fixed within 2 days. Impressive response time! Otherwise app is good. Would like to be able to expand more than one account detail at a time though, but that's nit-pickey. Works well now, and closes process when exited. Fantastic!

Dan Shearer October 2, 2015

Great app but needs work Great app overall but the remote deposit feature needs some work. 1. No focus control. 2. Auto focus seems to be on the center of the image making it difficult to focus on the back side of some checks without writing in the center. 3. The images taken have left and right edges cropped and are then stretched back out.

Alaska USA Federal Credit Union October 2, 2015

Thank you for your review, Dan. We have received similiar feedback for other devices and understand how inconvenient this can be. We are actively working on an overhaul to the camera technology to correct the camera issues for all devices. In the meantime, many members have success taking the picture from farther away. ~memberservice@alaskausa.org

Rochelle Edwards November 18, 2015

Can't use camera for check deposit Ugh. doesn't allow you to focus in on your checks. Nor does it give you an option to upload a picture from your phone so you can be able to take your own photo that has adjustable focus. I don't want a response to my review, I just want you to fix it. Talk to your PM and get the team on it fast because I see most people use this app for deposits. If Starbucks can fix their bugs within days I have faith you can too. Otherwise you should hire my husband to fix it for you :) Your ratings a dropping!!!

Alaska USA Federal Credit Union January 13, 2016

Rochelle, we have great news: this issue should be resolved with the most recent release. If you have not already, please update to the newest version. If you continue to experience issues, please call or email us. We appreciate your feedback. ~Stephanie, memberservice@alaskausa.org

Adam Booth April 26, 2015

Good but camera is sorely lacking Very handy app and works well except for the remote deposit. Using an HTC One M9 and it doesn't focus at all. Apparently they have been hard at work on a camera fix for over a month. Just allow me to take a picture with the system camera and upload it. Hint: CaptureRequest.Builder CONTROL_AF_MODE_AUTO.

George Smith February 27, 2015

Remote deposit This is the only reason I have this app and it doesn't work well. After messing around with it I can finally get checks to deposit by taking the front picture much farther away than what seems reasonable. Edit: added a star for actually reading my review. Thanks.

Alaska USA Federal Credit Union February 24, 2015

George, we understand how inconvenient this can be and assure you we are actively working on an overhaul to the camera technology to correct the camera issues for all devices. Thank you for your feedback. ~Stephanie, memberservice@alaskausa.org

Michael Lawrence October 16, 2014

HTC One M8 There seems to be a bug in a camera focus on this app, when ever I try to remote deposit my check. It never re-focuses on a check, it just instantly takes a pic without focusing....blur...blur pics. Needs to be fixed!!!

Alaska USA Federal Credit Union February 24, 2015

Michael, we understand how inconvenient this can be and assure you we are actively working on an overhaul to the camera technology to correct the camera issues for all devices. Thank you for your feedback. ~Stephanie, memberservice@alaskausa.org

Jen Larson August 18, 2015

Unable to access account transaction details The app used to be fantastic. I used to use it for all of my banking primarily. Now that I cannot view account transaction details for any of my accounts I'll be switching to another local credit union with better mobile account accessibility since mobile banking is a vital requirement in banking these days.

Alaska USA Federal Credit Union August 20, 2015

Jen, we are aware of and working to resolve an issue with the transaction details drop-down arrow. In the meantime, clicking the description, date, or “Show History” will allow you to view the transaction details. If that does not resolve your concerns, please call or email us. ~Stephanie, memberservice@alaskausa.org