Alaska USA FCU

- October 15, 2014

(560)

Description

The Alaska USA app combines the most popular features of UltraBranch® along with the ability to deposit checks.

With this app you can:

• View account balances and recent transactions
• Transfer money within accounts or to another Alaska USA member
• Deposit checks remotely, up to $3,000 or 10 checks per business day
• View pending transactions and transfers
• Make payments to your Visa® credit card, mortgage or other Alaska USA loan
• Pay bills using Bill Pay
• See upcoming credit card or mortgage payment due dates and amounts
• Check current rates
• Find Alaska USA branch and ATM locations near you
• Get quick access to contact information
• And more!

Not only is the Alaska USA app convenient, easy to use, and efficient – it’s also free!

Your information is secure. The Alaska USA app implements industry-leading security and allows the use of your customized keypad when you log in, giving you an added level of assurance.

Use the web browser on your Android device to log in at alaskausa.org to access the full version of UltraBranch.

Questions? Call (800) 525-9094

Reviews

3.8

560 total

5 276

4 122

3 49

2 28

1 85

Aleksandra Radmanovic

No ability to focus photos for remote deposit There is a bug in this version of the app. My HTC One can't focus photos and I can't deposit checks. That's my primary reason for using this app and I hope it gets fixed very soon. This used to work just fine in the past.

david hills

Won't focus anymore... I used to deposit my checks weekly but a few months ago my camera stopped auto focusing on my checks... I've been waiting patiently for there to be a fix but nothing has happened...

George Smith

Remote deposit This is the only reason I have this app and it doesn't work well. After messing around with it I can finally get checks to deposit by taking the front picture much farther away than what seems reasonable. Edit: added a star for actually reading my review. Thanks.

Teresa Christiansen

Great app! I haven't had any issues using this app! Sometimes it crashes upon opening but then I can click on it to reopen it. Love all the new features and ease of use!

Kassie Smith

HTC Bug AK USA was not aware of the HTC focusing bug until I called and told them. They do NOT receive these reviews unless you call them. They are working on a fix now. Be patient :)

Michael Lawrence

HTC One M8 There seems to be a bug in a camera focus on this app, when ever I try to remote deposit my check. It never re-focuses on a check, it just instantly takes a pic without focusing....blur...blur pics. Needs to be fixed!!!

User reviews

Aleksandra Radmanovic November 4, 2014

Alaska USA Federal Credit Union February 24, 2015

Aleksandra, we understand how inconvenient this can be and assure you we are actively working on an overhaul to the camera technology to correct the camera issues for all devices. Thank you for your feedback. ~Stephanie, memberservice@alaskausa.org

david hills January 27, 2015

Alaska USA Federal Credit Union February 24, 2015

David, we understand how inconvenient this can be and assure you we are actively working on an overhaul to the camera technology to correct the camera issues for all devices. Thank you for your feedback. ~Stephanie, memberservice@alaskausa.org

George Smith February 27, 2015

Alaska USA Federal Credit Union February 24, 2015

George, we understand how inconvenient this can be and assure you we are actively working on an overhaul to the camera technology to correct the camera issues for all devices. Thank you for your feedback. ~Stephanie, memberservice@alaskausa.org

Teresa Christiansen February 26, 2015

Great app! I haven't had any issues using this app! Sometimes it crashes upon opening but then I can click on it to reopen it. Love all the new features and ease of use!

Alaska USA Federal Credit Union February 24, 2015

Thanks for your support, Teresa! We do monitor all reviews of our app and incoporate that feedback into future product development. We love hearing from everyone. If you are still experiencing intermittent issues, please email us at memberservice@alaskausa.org. We'd be happy to see if we can help. ~Stephanie, Member Service

Kassie Smith November 14, 2014

HTC Bug AK USA was not aware of the HTC focusing bug until I called and told them. They do NOT receive these reviews unless you call them. They are working on a fix now. Be patient :)

Alaska USA Federal Credit Union February 24, 2015

Thanks for your support, Kassie! We do monitor all reviews of our app and incoporate that feedback into future product development. We love hearing from everyone. ~Stephanie, memberservice@alaskausa.org

Michael Lawrence October 16, 2014

Alaska USA Federal Credit Union February 24, 2015

Michael, we understand how inconvenient this can be and assure you we are actively working on an overhaul to the camera technology to correct the camera issues for all devices. Thank you for your feedback. ~Stephanie, memberservice@alaskausa.org

Renee Crumley November 20, 2014

Bill pay has changed I hate the new bill pay set up it no longer allows you to see how much you owe on a bill only the minimum you owe. I liked the way the old app worked.

Alaska USA Federal Credit Union February 24, 2015

Renee, we’d like to look into this further for you and see if we can offer any assistance. Please email us at memberservice@alaskausa.org and include a contact phone number so we may contact you for more details. ~Stephanie, Member Service

Edison Pascual February 10, 2015

DOES NOT WORK ON ANY ANDROID Works for the iPhone fine but not androids :(

Alaska USA Federal Credit Union February 24, 2015

Hi Edison. We’d like to help you with your concerns but need a little more information. If you are still experiencing issues, please email us at memberservice@alaskausa.org and include a contact phone number. ~ Stephanie

Caewyn Barnett October 30, 2014

Freezes with remote deposite I have yet to be able to complete remote deposits of checks with this app. Always freezes & crashes when taking the picture. I have a Motorola x. It's fine for checking balance, but the only reason I got the app was to deposit checks!

Alaska USA Federal Credit Union February 24, 2015

Caewyn, we understand how inconvenient this can be and assure you we are actively working on an overhaul to the camera technology to correct the camera issues for all devices. Thank you for your feedback. ~Stephanie, memberservice@alaskausa.org

Jeff Johnson November 13, 2014

Camera bug Ever since i updated the app, my camera doesnt focus anymore. Theres a bug that isnt allowing my camera to take a clear photo.

Alaska USA Federal Credit Union February 24, 2015

Jeff, we understand how inconvenient this can be and assure you we are actively working on an overhaul to the camera technology to correct the camera issues for all devices. Thank you for your feedback. ~Stephanie, memberservice@alaskausa.org

robert hearon October 17, 2014

S4 Works great now, you can actually back out of the app after you log out :-)

Daniel Gonzales February 17, 2015

Great app Works great.

Alaska USA Federal Credit Union February 17, 2015

Daniel, we'd like to see if we can help you with this. If you are still experiencing this issue, please email us with a phone number where you can be reached and the best time of day for us to call. We have also recently upgraded the app and this may have resolved the issue. ~Stephanie, memberservice@alaskausa.org

Dan Johnson November 25, 2014

Deposit doesn't work with first gen Moto X I've tried uninstalling and reinstalling twice. The deposit function crashes and freezes and I have to clean the cache in order to make my phone work smoothly again. Seemed to work when they had the deposit-only app.

Alaska USA Federal Credit Union February 24, 2015

Dan, we understand how inconvenient this can be and assure you we are actively working on an overhaul to the camera technology to correct the camera issues for all devices. Thank you for your feedback. ~Stephanie, memberservice@alaskausa.org

J T Sandvick October 20, 2014

Exit app added in 2 days, thank you! Like the new single app, HATED the fact that it didn't have a simple exit function!! Alaska Fixed within 2 days. Impressive response time! Otherwise app is good. Would like to be able to expand more than one account detail at a time though, but that's nit-pickey. Works well now, and closes process when exited. Fantastic!

Two Rivers Contest Club October 16, 2014

Nexus 7 now compatible I was pretty peeved when the former apps were no longer supported and I was forced to download the upgrade. The only problem: it did not work on my Nexus 7. I complained to Alaska USA in no uncertain terms, and they accepted and acted on a number of items through feedback opportunities. This is the result.

Wilbur Katasse February 3, 2015

Sometimes a little slow Sometimes takes awhile to load and will also crash a lot even if not opened for awhile

Alaska USA Federal Credit Union February 24, 2015

Wilbur, we’d like to look into this further for you and see if we can offer any assistance. Please email us at memberservice@alaskausa.org and include a contact phone number so we may contact you for more details. ~Stephanie, Member Service

Alan Lokke October 19, 2014

Don't like the update Crashes at random times. Not sure what the triggers that. Galaxy s5 @ 4.4.2

Alaska USA Federal Credit Union February 24, 2015

Alan, if you’re still having issues, please email us at memberservice@alaskausa.org and include a phone number where we can call you. ~Stephanie, Member Service

Stormy Hunt October 31, 2014

Works great for me. A real time saver.

Karla Jacobsen January 3, 2015

It's alright but it could use some improvement. The mobile deposit could use some improvement on getting the app to focus on the check & the speed at which it is processed. Kinda jealous of my friend who has USAA her paycheck is available right away. It would also be really nice to be able to access alerts from the app, especially with a push notification option. Also, setting up account level alerts for Ultra Branch as whole would be awesome.

Alaska USA Federal Credit Union February 24, 2015

Thank you for your review, Karla. Our development team will appreciate your feedback pertaining to the alerts and processing times. In the meantime, we are actively working to resolve the camera issues that many users are experiencing. ~Stephanie, memberservice@alaskausa.org

Paul Affatato, III October 15, 2014

Easy to use Now that they fixed the back button/exit, the app is great. I can finally pay all my bills and transfer everything around within minutes.

Darrel Mathews October 19, 2014

Have always loved AFCU. Joined in 1975 Whidbey.

Karla Monzon December 24, 2014

Works great! Have been using it for a while and the new upgrade was well needed, work good.

Anthony stalnaker February 17, 2015

Fixed with update - Can't close it. Can't close it, back out. Have to use home key to get out of it. Next time I go to use it, get application has stopped message. Closes and then have to restart.

Alaska USA Federal Credit Union February 17, 2015

Anthony, this issue should be resolved in the most recent release. If you have not already, please update to the newest version. If you continue to experience issues, please email or call us. ~Stephanie, memberservice@alaskausa.org

Carl Borg February 6, 2015

Cannot remote deposit HTC m8 can't work with the app

Alaska USA Federal Credit Union February 17, 2015

Carl, we understand how inconvenient this can be and assure you we are actively working on an overhaul to the camera technology to correct the camera issues.

Jeremy Swartwood February 18, 2015

Works great now Issues have been fixed. However, I also emailed in my issues and never got even a confirmation email. Poor customer service. Reply to my app review is 6 months later.

Alaska USA Federal Credit Union February 24, 2015

Glad to hear the update helped! You’re right, we only recently started responding to app reviews. We always monitored the reviews, however, and your feedback helped. I’m sorry to hear you never received an email from us. Memberservice@alaskausa.org is monitored every day. If you don’t hear from us by the next day, please call. Thank you, Stephanie.

Jennifer Neal October 17, 2014

Back to loving it! Being able to view account details is back.

Thad Bowman December 24, 2014

Crash Always crashes when you open it the first time.

Alaska USA Federal Credit Union February 24, 2015

We’re sorry to hear you’re having issues with the app, Thad. If you’re still having issues, please email us at memberservice@alaskausa.org and include a phone number where we can call you. We’ve also had a couple upgrades since your comment so you may try deleting and reinstalling the existing app. ~Stephanie, Member Service

Ken Houston November 4, 2014

Pos never works. Have to go to bank. Don't bother with this app. Now a month later still not working. Time to move accounts to B Of A their app works.

Alaska USA Federal Credit Union February 24, 2015

Ken, we’re sorry to hear you feel that way and would appreciate an opportunity to learn what we could improve. Please provide your feedback here or email us at memberservice@alaskausa.org. ~Stephanie, Member Service

Jesse adams December 4, 2014

Works....on s5 Nice update looks great now

Rico Sears February 5, 2015

... .. am i the only one whos app does not open the first time you use the app? Fix ALL the bugs now.. lmao

Alaska USA Federal Credit Union February 24, 2015

Rico, we’re sorry to hear you’re having difficulty accessing the app and we’d be happy to try to help you. If you would like assistance, please email us at memberservice@alaskausa.org and include a good contact phone number.

Tanisha Potter January 21, 2015

My bank

devin thomas February 3, 2015

A Google User August 26, 2014

RAZR hd Since update every time I open it gives me the AUFCU app isn't responding & will force close message now. Ugh! And to get to see my accounts have to hit several more buttons. You made it harder not more simple. Ugh again.

Alaska USA Federal Credit Union February 17, 2015

If you are still experiencing issues with the app crashing, we’d like to help. Please send us an email with your phone number. You’ll also be happy to hear that with the most recent upgrade, you can choose your default landing page. Simply change your preferences in the Profile & Settings tab. ~Stephanie, memberservice@alaskausa.org

Christopher Wheadon August 23, 2014

Why doesn't it work anymore? Tried to own my app and got a message that my AlaskaUSA app required an update for my Galaxy s5. Did required update from Google play store. Alaska USA app won't login anymore. Jane to go through full site. Also severely frustrating that internal account transfers, i.e. Share savings to Share checking, can't be done from the app.

Alaska USA Federal Credit Union February 24, 2015

Christopher, if you are still experiencing issues logging into the app, we’d like to help. Please send us an email with your phone number and the best time of day for us to call. When we call, we can also walk you through transferring funds using the app. ~Stephanie, memberservice@alaskausa.org

Colleen Ng August 28, 2014

Stuck on pic..fixed! Thank you!!..Update! What the...? Reviewed the combined app too soon! It has worked once to deposit. Usually when I open the app the first try says it is forced close and then I can get to the log in screen on the 2nd try This app was great on apple. Samsung 4 works after several attempts. Frustrating! Gets stuck on taking pics of front or back. Tried using wifi vs. Data no diff. As far as holding funds for 5 days..never had that issue, but there is a warning on the app. Update: Thank you for finally making this app work on the Galaxy 4. The pics finally work and the combined functions of banking in one app is wonderful common sense! Update 8/28 Deposit is not working...please fix!

Alaska USA Federal Credit Union February 17, 2015

Colleen, if you are still experiencing this issue, please email us with a phone number where you can be reached and the best time of day for us to call. We have also recently upgraded the app and this may have resolved the issue. ~Stephanie, memberservice@alaskausa.org

Richard Wagle September 22, 2014

App locks up and remains open even when you logout correctly. You shouldn't have to go in and manually force stop to recover the use of your device. Would have been a good app.

Alaska USA Federal Credit Union February 17, 2015

Richard, this issue should be resolved in the most recent release. If you have not already, please update to the newest version. If you continue to experience issues, please email or call us. ~Stephanie, memberservice@alaskausa.org

stephen brossard October 6, 2014

Force closes Every single time I try to open this app, it force closes at least once. If it wasn't for this problem I would have rated it much higher.

Alaska USA Federal Credit Union February 17, 2015

Stephen, we believe this issue should be resolved in the most recent release. If you have not already, please update to the newest version. If you continue to experience issues, please email or call us. ~Stephanie, memberservice@alaskausa.org

Sarahlynn Meliai Etta October 1, 2014

Remote Deposit Does Not Function Correctly The old AK USA remote deposit app worked great for me. Since the update (combining of the two separate apps), it is extremely frustrating. This is the primary reason I use the app, and this is a huge disappointment!

Alaska USA Federal Credit Union February 17, 2015

Sarahlynn, we did receive feedback of camera focus issues. Is this what you are experiencing? If so, recent upgrades to the app have been able to resolve this issue for some devices. We are also actively working on an overhaul to the camera technology to correct the camera issues.

Georgiann Anvil August 22, 2014

Better, I guess Fixed? Was forced to re-install due to changes...at least I can sign in now...let's see if this version works

Alaska USA Federal Credit Union February 24, 2015

Georgiann, we’d love to hear what you think about the latest version of the app and if you have any suggestions for improvement. If you are interested in providing feedback, you can do so here or by emailing us at memberservice@alaskausa.org. ~Stephanie

jason stucky July 22, 2014

Good app Very convenient. Only thing that could make it better is being able to manage bill pay (i.e. add biller, edit auto pay, etc.), rather than just be able to pay a bill.

Alaska USA Federal Credit Union February 17, 2015

Great suggestion, Jason. This is definitely something we hope to offer in the future. ~Stephanie, memberservice@alaskausa.org

What's New

What’s New

-Ability to close the app using the back button

-Allows installation to external storage

-Now available for Nexus 7 users

-Minor content and usability updates

Additional information

Updated

October 15, 2014

Size

Varies with device

Installs

50,000 - 100,000

Current Version

Varies with device

Requires Android

Varies with device

Content Rating

Low Maturity

Permissions

Report

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Offered By

Alaska USA Federal Credit Union

Developer

Visit Website Email memberservice@alaskausa.org Privacy Policy

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