
Oliver Tann
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Got even worse since last review, refuses to play back video when abroad both in Android and Apple versions. Doesn't cover Yale doorbell (need to have another app for that), can't change settings on CCTV (have to do that on the box). AI sensing is terrible, going off all the time or not at all depending on your limited settings, alarms on spiders, sunrise, flapping covers or swaying branches! No way to report issues in app directly.
3 people found this review helpful
Assa Abloy Ltd
December 12, 2025
Thanks for your honest feedback. We’re working to improve stability, expand device integration. We agree that in-app issue reporting would help, and we’ve shared your suggestions with the team.
If you’d like to provide more details, feel free to email us at yale.support@assaabloy.com.

Sorin G
I sort of came to term that yale app is poor. But, to my surprise, after years of no updates, we finally got one. Guess what, its even worse than before. Latest version becomes unresponsive the moment you open it. Do not update!
1 person found this review helpful

Cara OL
Following the latest update I can no longer see the record or image from my notification. Only the thumbnails are visible and when I try to open the image there are no records. it was fine before the update!
1 person found this review helpful