
Christopher Shannon
The app is janky AF. Doesn't allow you to select a specific time to view and the slider is the worst UI I have ever used. Even when the device does record, it's patchy and just stops midway through viewing leaving you on the 99% loading. Save your money and buy a Ring camera. Stick to making locks Yale - your cameras are rubbish. 1 out of 10.
3 people found this review helpful

Sandra H
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Push notifications have stopped working recently on samsung. Edit: they are back working. Everything's good, decent app so worth buying the product. Edit: App is crashing constantly and sporadically affects the notifications. Not regularly updated and there is no bug reporting feature. I would look elsewhere for a reliable camera.
Assa Abloy Ltd
September 13, 2024
Hi Sandra!
Thank you for the great review! We’re glad to hear that push notifications are working again and that you’re satisfied with the app. Your positive feedback is much appreciated.
We hope you continue to have a pleasant experience with our products!
Thanks for your support!

Richard Lee
Not impressed. The major problem is event alerts. The app intermittently notifies the user of motion detection, sometimes it just doesn't. When motion is detected it says "no record" until the alrt is approx 3 minutes old, for example if a person were to break in to my property and did so faster that the app will load the live feed then I will have to wait 3 minutes to find out. This is a shame as the Yale camera hardware is decent but the app has put me off the brand.
10 people found this review helpful
Assa Abloy Ltd
November 19, 2024
Thank you for your review, Richard. We're really sorry to read of this issue, as it’s not the experience we wish to create for any of our customers. Can you email us yale.support@assaabloy.com and mention reference YV20 so we can investigate further and we will do our best to assist you?