d2h ForT - d2h App For Trade

d2h

About this app

Simplified Log -in Process: Log -in with Dealer Registered Mobile No. -> Enter OTP -> Submit

De-Cluttered Home Page : Only two work streams for a clean look -> Existing Customer & Add New Customer

Existing Customer: All previous work streams related to an existing customer are now housed under this Category. Dealer will only need to enter Customer Credentials Once and not Multiple Times!

Account Details: Subscription & Pack Details along with full visibility of subscribed channels/ Add-on/ Combo per Smart Card along with feasibility to see Last 5 transactions!

Recharge Journey: Now dealer can conveniently Recharge with Auto-filled Full Month Recharge Value or Long Term Recharge Offers or Best Offers basis customers’ eligibility. Dealer also gets clear understanding of benefits earned on these recharges

Modify Pack: Pack change journey simplified with options to choose Broadcaster Bouquets, Add –Ons, Ala-Carte across Genre & Broadcaster. Visibility of lock –in and unavailability of deletion under lock -in also included

Remove Channel: Quick 4 Click Journey to remove any add-on/ ala-carte/ VAS from smart card(s)

Service Request (SR): Now instantly raise SRs from dealer app

Heavy Refresh: No Need to select from Long List of Options. One button does it All!

Menu Drawer: New Features like Scorecard, Channel List, Supervisor Details, Recharge Reversal & Training Videos are Introduced in the new app to make the dealer aware of his performance

My Account: Detailed view of Commission History & Transaction History available to dealer in one click

Scorecard: Dealers can track their Month on Month performance of Gross Adds’ Target, Quality of Acquisition, Voucher Stock, and FTR Due

Channel List: Latest Cannel Leaflet in market available as pdf

Supervisor Details: Contact info of mapped Distributor, ASE, CSM, CBH & Dealer Helpline

Recharge Reversal: All recharges done in a particular day can be reversed until 2300 hrs that day

Select a recharge from list -> Recharge Reversal -> Enter correct Customer ID/ RTN -> Submit

Training Video: Videos with new features on the app and necessary dealer communication/ features shall be uploaded here
#d2hdealerapp #d2hForT

Ratings and reviews

I called many times to customer care. And i see they don't care about their customer. Now a days i am unable to reach customer care as every time getting message line is busy, ant time i tried calling and getting same meessage. I am unable to see any details on my account. Customer Id, Due date, as of now balance and all options which visible under account information. I am able to see message as information not available. Today my recharged is over however not received any reminder.

I wont give even a single star to this app. Videocon has the worst d2h service among all the d2h providers. Once I mistakenly put wrong customer id during recharge, I immediately called customer care service & provided all details. Still they ask me to write an email for the same. done that. still no response. no refund given. I removed videocon, now they call me thrice a day for offers and account recharge which is harrasment. I also asked please do not call, but still getting 3-4 calls daily.

Failed to launch. Just like all the other Videocon services, even this app failed to launch. Videocon is the only D2H service, whose channel or pack selection process is difficult than clearing an exam. No app to easily select/unselect channels, call center doesn't respond, website is full of bugs. Extremely inconvenient!

What’s new

Updated new certificate