SRM-CS 7/24

SRM-CS

About this app

The SRM-CS 7/24 mobile application has a new look and is evolving and offers me even more digital features for a better user experience.

I quickly access all my information and the e-services offered:

1. I consult my Dashboard which brings together my contracts and my invoices, I pay my unpaid debts or those of a third party, I monitor my consumption in value and volume;

2. I benefit from the e-Services (e-Connection, e-Subscription and e-Termination) and follow their Back Office processing process remotely and in real time;

3. I benefit from advice on the optimal management of my consumption;

4. I submit my requests (event, incident, complaint, etc.) and follow the stages of their processing remotely;

5. I contact my advisor by contacting the Customer Relations Center on: 0522 31 20 20.

Ratings and reviews

At first, I thought this app had great potential, but it seems like nothing is working as it should. You’ve added an entire section called "Demandes," but nothing happens when I submit one. I had a very simple request to add a new contract to the app, but all my demands disappear after a while, as if I never made them. This has happened multiple times now. I hope this issue gets fixed soon. Thank you.

I initially had an electricity subscription and later added a water subscription. However, the app only shows the electricity bill. I deleted my account and created a new one hoping it would fix the issue, but it actually made things worse. The app no longer saves my subscription details - I have to re-enter them every time I log in. It also keeps showing "No bills to pay" even though there are bills due. The app has become unreliable and frustrating to use. I hope these issues get fixed soon.

The app serves nothing but bugs and non-functionality, why I have to authenticate everytime, put my contract number everytime and everything everytime? Also the app doesn't shows all bills at a time, or/and show somewhere and not elsewhere, like the minimal use of the app which is "checking my bills" is unachievable, instead of showing "feature coming soon", take your time and resources to fix bugs, find qualified devs to work on the app rather than shipping bugs, I rather from now delete it!

What’s new

Corrections d'anomalies et de bugs divers