Convenient and affordable
I'd love to use the app, except that it won't recognize my password even though I can log in without a problem online. I've changed my password, restarted the app, and nothing works. Login fine on the website. Communication issues with app! **EDIT** I entered a shorter password and this seemed to work on both the app and the site. Booking process through the app was quick and easy and linked to all airline reward info.
Can't allow location awareness App asks for me to permit location awareness but the 'allow' button can't be tapped. Otherwise, seems to do the job. Now recvd a notification about a discount code but tapping on it only brings me to the app with no clue nor possibility of using the code. An annoyance but if they pick me up at the airport, I'll be happy.
Horrible experience, worst Customer service, 1.5 hours hold to contact an agent. Please! Do yourself a favor and arrange for an alternate ride service. To call them is the biggest dilemma ever. I mean I was on hold to speak to an agent for 1.5 hours. Book them only If you want to experience the worst serive in your life. I was promised a refund in 1 business day on June 5th and Today June 8th still waiting on my refund. I wish I could give them minus 10 stars..
Smooth and easy The app had a smooth flow and was very easy to use. I was able to add in a discount code, update my account with a rewards number, and payment info and it even gave me the option to book a ride home from the airport I landed at. All and all I say well done!!
Just booked my first trip on the App, a ride to the airport. Very user friendly!!! I love how after logging in it immediately identified my home address and the closest airport. I simply had to enter the date and time of departure. I booked my ride in less than a minute. Good job SuperShuttle. I'm a fan.
You can now book on demand rides from select airports - just select "I need a Ride Now" instead of entering an arrival flight time.
Need to change your travel time or other trip details after booking? Now you can!