Useless empty promises Made reservations for friend with heart condition for less stress travels - waited well over an hour and was repeatedly lied to that someone was 'on the way' - finally had to take a cab... horrible support for All transaction and attempt to resolve - the system didn't even recognize my phone to confirm - don't bother using supershuttle
Terrible app What good is an app if you can't even get past first screen. All logged in and able to edit profile etc. But when I try to book I can't select an airport. Nothing. No drop down type ahead. Nothing. Complete waste of time. Even after clearing cache and rebooting. And you can't save trips you have not booked yet which is a pain when you're travelling and may not have internet access or waiting for confirmations. I wonder if this is indicative of general service. Horrendous. Taxi it is.
Horrible - DON'T USE SERVICE!!! Drive never came and picked us up. Had to take the train into the city.
Step up Called after not being able to change my pick up time online. I received a confirmation on the phone and I'm sitting waiting for a Uber because my van didn't show up .... found out later they didn't change the pick up time in the system. I'm literally sitting outside the hotel at 430 in the morning with no van and super shuttle supervisor said nothing he can do 1 star for sure! Thanks for nothing and me almost missing my flight! Find someone else for a ride.
Not the best service I made reservations online got to the airport no shuttle and the place was closed had to call the number some how I had been marked as already picked up and. I had to wait at the airport for an hour and a half for my shuttle..
Great service I loved seeing were the shuttle is on the map on the way to me. Very accurate and nice driver
Minor improvements and bug fixes.