Zeffery Kim
My phone used to work just fine with this app. But when they updated the app they said my Galaxy. Note 9 doesn't work with it. So I got a S24 Ultra and now this phone don't work too. Nothing was wrong with the old app why change something that's not broken just for a third party app that's having problems connecting with ASB.
4 people found this review helpful
Kate Brittain
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The app is very basic for a banking app. Mobile deposit function is frustrating, when you endorse a check it will often not work. I will be submitting multiple checks all with the correct information, clear photo, & in the same lighting; some will be accepted & other not. Also very limited information on deposits, you can't even leave a memo line. When you look at your deposit history it has a line for check # but no information & in spite of taking a photo the check, it is not easy to find!
21 people found this review helpful
Michael Martin
Glitchy experience. Constant issues with transferring money between accounts. Twice I have updated my address and was given comnfirmation messages on the app, but my mail still went to my old address and I was fined for each letter. Customer service rarely reaponds. And when they do they fail to fix the problems. What is the point of online banking that doesnt work? It feels like they cut a lot of corners with their app.
26 people found this review helpful