City of Phoenix - myPHX311

City of Phoenix 311

About this app

On the new myPHX311 Mobile app you will be able to communicate with the City in a variety of ways. Some of the options include:

Bill pay services:

• Pay your City Services (water and trash) Bill
• Park and Rec fees
• Fines
• And other payments

Tell the City:

• Property Violations
• Weeds or Dead Plants
• Litter and Debris
• Water Leaks
• Street Light Repair
• Traffic Signal Issues
• Graffiti Removal
• Report non-emergency crime

Requests:

• Trash and Recycle containers
• Start/Stop or Transfer water and trash services
• Trash, recycle and bulk trash schedules
• Participate in City Council meetings

News:

• Public events
• Street Closures
• Neighborhood services programs
• Find Job Opportunities
• Connect with Social Media
• Check Out the PHXNewsroom

Ratings and reviews

It's a pain to log into and while it looks easy to "tell the city" about an issue, the mapping feature does not work well. If you enter an approximate area or address you can't update it as you used to be able to on the website. You're stuck with the wrong address or you have to completely start over again (even logging out so the app forgets the incorrect address).

The app is overcomplicated and it doesn't have to be. We need biometrics for login. Once we're logged in we should have a "OneTouch" pay button, that's it. Right now I have to login. Select a service. Re-enter my name, address, account number and my credit card information. Every time. Please make it simple. Thank you.

Lots of nice potential options but screams "LEGACY!" It's like comparing "AOL" (1985) to today's online experience when you're being routed from the app to a browser webpage. Totally unacceptable in the years 2020-23 and beyond!!! Grow some dignity in your products presentation to the public, your competitors, and most of all YOUR CUSTOMERS! Do better! 🤦

What’s new

We've updated the myPHX311 app with a new and improved user experience!