We need to have the ability to set a sound/vibration to the notifications, at least when the alarm is triggered. App sometimes crashes on startup. Why do we need to contact support to get the SMS balance increased? If users do not stumble on this in the settings, they wouldn't even know the system has the capability to send SMS! Can this not be automatic? The device status should show the status of door/window contacts.
Crash after crash. Nothing from Yale. Fraud. I wish it could be stopped from crashing on almost every use. It is wrong to sell a smart alarm with bad support software. My old comments following still stand as well. Kits delivered without devices pre learned. I simply cant seem to get the app to display devices I have gone through learning with. No phone help available as permanently experiencing unusually high levels of calls which is rubbish, they cant be permanently unusual. Wish I had read the comments before I bought the system.
A little tricky to set up as the app didn't record any devices added when I used the initial setup wizard (might have been my network router/switches), but providing you think logically - it works (skipped wizard and logged in with account credentials already registered and devices showed up) App interface is good! So far, so good, but agree with others that it needs improvement to make it all that it could be. Hope Yale will listen and sort out the gremlins. But overall though - pretty good!
Not bad but really needs the ability to grant different permissions per users. Hopefully this will be added in the future. Also; getting a "sensor is open" message when setting the alarm isn't very helpful. Why can't it tell us which sensor is open?? Battery drainage is also quite bad.
Concept is good, but a few downsides. First, the most recent update has a huge flaw - it eats battery faster than any other app I have. There's no good reason for this, why wasn't it picked up in treating? Also, I'd like integration with other smart home products, like my Nest thermostat.
Works most of the time but most recent update seems to have messed it up and the red house flashes but there's nothing wrong with the system! Has started draining my battery - 2% per hour!
· Improved access to Yale Customer Services
· Improved setup experience to support more models of alarm
· General bug fixes
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