We need to have the ability to set a sound/vibration to the notifications, at least when the alarm is triggered. App sometimes crashes on startup. Why do we need to contact support to get the SMS balance increased? If users do not stumble on this in the settings, they wouldn't even know the system has the capability to send SMS! Can this not be automatic? The device status should show the status of door/window contacts.
Kit was delivered without devices pre learned. I simply cant seem to get the app to display devices I have gone through learning with. No phone help available as permanently experiencing unusually high levels of calls which is rubbish, they cant be permanently unusual. Wish I had read the comments before I bought the system.
Seems good so far but like others have said, it really needs the ability to grant different permissions per users. Hopefully this will be added in the future.
Concept is good, but a few downsides. First, the most recent update has a huge flaw - it eats battery faster than any other app I have. There's no good reason for this, why wasn't it picked up in treating? Also, I'd like integration with other smart home products, like my Nest thermostat.
Works most of the time but most recent update seems to have messed it up and the red house flashes but there's nothing wrong with the system! Has started draining my battery - 2% per hour!
Update 3/6 17 I fault called the app does not always warn of open devices, such as a patio door when setting. Their response was remove it from the system. This product is not fit for purpose and i will pursuing a complete refund. Update release not much better, device status are still all green despite all the windows open. It now tells you devices are open when setting alarm but not which ones and continues to set. If you miss the message the alarm will be set with doors and windows open. Update 15/5/17 The flashing house alarm is no longer present at opening of the app Update 12/5/17 Time on history log is now correct. New issue, on the opening of the app you get a flashing house asking you to disarm even though it's not. Spoken to Yale who say they are working on all the issues but there seems to be no version control or beta testing Crashes on opening. Doesn't report/detect open DC when not set or setting. Previous version was more trustworthy. Can now have multi emails and can manage pins remotely. History log reporting incorrect time. Yale have promised a new release in the next few weeks
· Improved access to Yale Customer Services
· Improved setup experience to support more models of alarm
· General bug fixes