![](https://play-lh.googleusercontent.com/EGemoI2NTXmTsBVtJqk8jxF9rh8ApRWfsIMQSt2uE4OcpQqbFu7f7NbTK05lx80nuSijCz7sc3a277R67g=s32)
A Google user
Information is great but UI a bit cumbersome, (Epocrates easier to navigate and more succinct for quick reference-requires subscription for some applications, Medscape is free- has good all around info)/ clinical pearls and search by drug use are what set this app apart. App not working/keeps closing since last update (Android). Need fix fast! I have other general resources but prefer this when "stuck" on difficult cases.
9 people found this review helpful
Neuroscience Education Institute
November 15, 2019
We think we have isolated the very obscure issue you and a few other customers are experiencing with the app. We made a modification and pushed a new app package (version 3.0.3) to the Google Play Store earlier today. We hope to learn if the app now runs on your phone after this update. Thank you for your patience and support!
![](https://play-lh.googleusercontent.com/a/ACg8ocI4YOJycrLuwWGbOidrnDeEGcKGaOkwsLO3nz_rp5WTYItnAw=s32-mo)
James L Parker
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UPDATE (12/5/23): After working with NEI support, the app is working again. Thank you to the team for getting this resolved so quickly. . ORIGINAL POST (12/4/23): Had the app and subscription to NEI. 11/29/23 update has rendered the app inoperable (will not open). Until this update, this was my go-to source. Now, I'm considering switching back to Epocrates or investing in Micromedex.
Neuroscience Education Institute
December 5, 2023
Our development team was able to isolate the issue affecting you on your device. Please download and install the latest version of the app. We appreciate your patience and thank you for your continued support.
![](https://play-lh.googleusercontent.com/a/ACg8ocJVRWgEkrdGd8FtuBwGD9jJmS9HyUbHD1WgLrfzBGIdV4BbxQ=s32-mo)
Dianna Magginetti
Installed and tried to start using it, could not find a way to set up an account. Goes right to just wanting you to log in. And, as would be expected, it didn't recognize my information, but won't take me to a place to set up an account. Am l missing something here? ? Very frustrating experience.!
8 people found this review helpful
Neuroscience Education Institute
May 7, 2020
Hi Dianna,
Thank you for your feedback, which we take seriously. Unfortunately, we are restricted under a terms of service agreement from allowing users to create new, paid accounts within the app. This forces us to ask you to create your account on our Web site and then use those same credentials to log into the app. We hope that guidance helps.