
Glen Urbina
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So everything has worked amazingly well, the bikes/scooters are pretty good. I was using pay as you go, now I can't use the service because it says I have 1.35 ringgit outstanding. And the only way to settle it is by using the "wallet" and topping up a minimum of $20 but not by card as I was using pay-as-you-go. A way to forcing you to commit to the service? Edit: they're adding option to pay outstanding balance with card, settled the amount pending with them! Best support in the industry!
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Hello sir! Thank you so much for writing in! Just to add some clarity, we actually have a minimum top up balance because payment processors charged a small fixed rate for every transaction - this means that when a user transacts a small amount on the fees are VERY high which we try to avoid! Nonetheless we are improving this step!