PrimeMobi
5.0star
570 reviews
Everyone
info
10K+
Downloads
Everyone
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About this app
Welcome to the Prime Bank Mobile Banking App. Our customers can enjoy banking at their fingertips, through mobile devices.
Services includes balance enquiry, mini statements, statement on demand, utility payments, stop payments, cheque enquiry, Mpesa B2C, Mpesa C2B, PesaLink, mVisa, airtime top-ups, and much more.
Sign-up with your Branch to avail this service.
Services includes balance enquiry, mini statements, statement on demand, utility payments, stop payments, cheque enquiry, Mpesa B2C, Mpesa C2B, PesaLink, mVisa, airtime top-ups, and much more.
Sign-up with your Branch to avail this service.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
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Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
5.0
565 reviews
Naimeesh Mistry
- Flag inappropriate
June 8, 2023
Previously worked well. For the last two months, similar to other reviews, unable to open the app, with the status saying "App Error" before the app shuts down. Despite deleting and redownloading there has been no change. This needs to be amended ASAP as there is limited opportunity to check bank balances and transfer otherwise.
19 people found this review helpful
Prime Bank Limited
June 12, 2023
Good Morning Naimeesh, we are sorry that you are having issues with the app. Could you please reach out to us on customercare@primebank.co.ke or +254 111 006 000 with your account details together with a description of the specific problem you are facing to allow us support you suitably. ^RO
Rahul Sashi
- Flag inappropriate
June 6, 2024
Not the most intuitive user interface. Seems quite outdated for the present time and certainly needs an overhaul. Fingerprint authentication lacking for transactions which would be a more secure and reliable way to transact and log in. It does however work and function adequately based on my limited use.
5 people found this review helpful
Prime Bank Limited
June 7, 2024
Dear Rahul Sashi, Thank you for your suggestions. our team is constantly working on introducing new features and improving existing ones. We are sure that your feedback will only help us improve further. We will certainly take your suggestions into consideration in our upcoming versions.^RO
Ricky Wilson
- Flag inappropriate
April 4, 2026
Why don’t we improve the customer experience by enabling self-service for PrimeMobi? The current process is unnecessarily taxing,especially when customers change handsets. Right now, the only way to reset PrimeMobi, forces customers to visit their respective branch, fill out forms, and wait for HQ authorization just to change a PIN or regain access. It’s 2026, this level of friction is outdated and frustrating.
1 person found this review helpful
Prime Bank Limited
April 10, 2026
Good Morning Ricky,thank your for the feedback.We are currently in the process of revamping our Prime Mobi app to provide our users with a better,enhanced and seamless experience. ^PN
What’s new
Introducing Airtel Money – Now available on Primemobi for seamless transactions 24/7 to Airtel Money wallet.
General performance improvements and bug fixes
General performance improvements and bug fixes
Everyone
Learn moreApp support
phone
Phone number
+254204203193
About the developer
PRIME BANK LTD
ASHISH.BAGHEL@PRIMEBANK.CO.KE
Prime Bank Bldg Gr Flr Riverside Drv
Nairobi
Kenya
+254 742 983619