
Winifred Nyantakyi
- Flag inappropriate
- Show review history
I have tried to register my account but the OTP is not showing in my email. I've deleted and reinstalled but still. I've checked every single part of the email; spam, junk, promotions, all mail, just name it but no OTP to be found and hence no account creation. What is going on?? I've been going through the reviews and I've realised complaints from several months ago have still not been fixed. Stop "sincerely apologising" and fix the issues for christ sake.
Dear Winifred, we sincerely apologize for the delayed response and inconvenience this may have caused you. Our team would like to engage you for further assistance. Kindly send us a direct message on any of our social media channels, send a mail to talktous@cbg.com.gh or reach us on 0302216000 for further engagement. Thank you for choosing CBG.

Henrietta Maame Esi Budu
I did an app reset at the bank, entered every detail and I'm denied access. I have restarted my phone, reset the apps on my phone, removed restrictions and ensured the sim I used is in the phone but no progress. I used another phone too, I can open the app but denied cos the phone in not a registered device. the *924# doesn't also work for me. 2hat is happening. this is frustrating
13 people found this review helpful
Dear Henrietta Maame Esi Budu, we sincerely apologize for the delayed response and inconvenience caused. Our team would like to engage you for further assistance. Kindly send us a direct message on any of our social media channels, send an email to talktous@cbg.com.gh or reach us on 0302216000 for further engagement. Thank you for choosing CBG.

Bernice
trying to register individual app but I keep getting Dear customer, you have entered the wrong details, please enter valid details and try again. after I went to get a better 6 pin to finish registration, I came back and the app has refreshed. what do I do now
Dear Bernice, we sincerely apologize for the inconvenience this may have caused you. Our team would like to engage you for further assistance. Kindly send us a direct message on any of our social media channels, send a mail to talktous@cbg.com.gh or reach us on 0302216000 for further engagement. Thank you for choosing CBG.