
Henrietta Maame Esi Budu
I did an app reset at the bank, entered every detail and I'm denied access. I have restarted my phone, reset the apps on my phone, removed restrictions and ensured the sim I used is in the phone but no progress. I used another phone too, I can open the app but denied cos the phone in not a registered device. the *924# doesn't also work for me. 2hat is happening. this is frustrating
4 people found this review helpful
Dear Henrietta Maame Esi Budu, we sincerely apologize for the delayed response and inconvenience caused. Our team would like to engage you for further assistance. Kindly send us a direct message on any of our social media channels, send an email to talktous@cbg.com.gh or reach us on 0302216000 for further engagement. Thank you for choosing CBG.

Bernice
trying to register individual app but I keep getting Dear customer, you have entered the wrong details, please enter valid details and try again. after I went to get a better 6 pin to finish registration, I came back and the app has refreshed. what do I do now
Dear Bernice, we sincerely apologize for the inconvenience this may have caused you. Our team would like to engage you for further assistance. Kindly send us a direct message on any of our social media channels, send a mail to talktous@cbg.com.gh or reach us on 0302216000 for further engagement. Thank you for choosing CBG.

APODEY BENJANIN
this app used to be my favorite banking app but after updating the app, I'm unable to login and when I enquired, I was told my device can't access the app again so is either I close my account with CBG or get a new device which I'm not ready
3 people found this review helpful
Dear APODEY BENJANIN , we sincerely apologize for the inconvenience. Please our team would like to engage you further to enable us assist you. Kindly send us a direct message on any of our social media channels, send an email to talktous@cbg.com.gh or reach us on 0302216000 for further engagement. Thank you for choosing CBG.