WellRyde Driver

Modivcare

About this app

WellRyde by Modivcare is an affordable and simple Trip Execution Driver App for People Movement needs.

The flexible app is ideally suited for Non-Emergency Medical Transportation (NEMT), Concierge, Shuttle, and Taxi service providers.

WellRyde allows you to dynamically dispatch drivers for both scheduled & unscheduled trips for your company and other 3rd party drivers, track the driver's location in real-time and capture the rider's signature as proof of service.

Drivers that allow location tracking, can benefit by getting the closest available ride to their vicinity and avoid phone calls and unnecessary long-empty hauls.

Key Features of WellRyde:

Dynamic dispatching & execution for people movement needs

Real-time trip monitoring

Proof of pick up & drop off with rider's captured signature

Drivers can work offline with on-Device trip data

NOTE: WellRyde requires you to always know your driver's location to ensure the expected pick-off and drop-off time for rides can be accurately calculated and communicated to riders and dispatchers.

Ratings and reviews

Works ok. However, it gets "locked up" sometimes. If the driver accidently pushes "arrive" or "pickup"/" Dropoff" on the wrong rider and realizes , they can't back out. It will continually give the message "you have pending riders to be picked up ( or dropped off) . Do you wish do continue?" Either yes or no will just continually loop this message. Takes intervention of someone with access to the wellryde portal to fix, possibly fix. Needs a text/messages option on the trip card for the rider.

It's not a horrible app. However, it could be made better. Number 1) there's no way in God's green earth that I'm handing my phone to multiple strangers to handle and sign for their rides! #2) it should have a route building option to help maximize time. I used to use the Route4Me app a fee years ago; partner with them or another similar app. And my third suggestion is that the cancellation options should be expanded because there's a multitude of other reasons the trip was canceled.

The issue I have is that it crashes often. After a passenger signs, I'll attempt to click depart, but it crashes then too. All the crashing does affect my ability to get back to the address of where they're going. It impacts my time when this occurs. I then have to wait almost a minute before re-opening the app, and another minute for it to open up, and have them sign again, and gather the travel information. If it was once or twice a day I could deal with it. Yesterday it was almost every trip.

What's new

• Auto log-out
• Today's trip search
• Will call Activation on Dispatch Tab
• Change phone number format
• Bug Fixes