2.9
3.55K reviews
100K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Parents Gateway is an initiative by MOE to enable parents with Singpass to interact with schools more conveniently on administrative matters. Parents will also be able to use this app to stay updated on school’s programme and activities.

The mobile app is currently only available for mainstream MOE Kindergartens, Primary schools, Secondary schools and Junior Colleges/Centralised Institute.

We appreciate if you can share with us your feedback to help MOE enhance and improve the experience, benefiting more parents in future.

[Known Issues]
- Samsung S7 on Android 6 and 7 is known to have compatibility issues. To use Parents Gateway, please upgrade to Android 8

- Enhanced security measures have been put in place for rooted devices. The security measures is known to block apps such as Lucky Patcher and Rom Manager.
Uninstalling these apps will enable you to use the Parents Gateway app.

- No or inconsistent notifications received by Oppo and Huawei devices. This is due to battery optimisation configurations set by manufacturer.

[Note]
- If you choose to log out of Parents Gateway, you will stop receiving notifications for new announcements and consent forms until your next log-in.

- The Parents Gateway app uses Singpass to identify parents of students in MOE schools. Singpass is only used to identify and authenticate the parent. The Singpass ID and the password will not be stored in the app. Upon successful authentication, the connection to Singpass will be terminated and the login will henceforth be managed by the Parents Gateway app. There is no risk of Singpass credentials being stolen if a user stays logged in.
Updated on
Dec 29, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

2.9
3.46K reviews
Bambang L
February 21, 2024
When it works, it is great, but 1) for some users, the notification might suddenly stop working 2) recent update does not show in play store nor auto-updates but is only triggered when opening the app. As the nature of the app is to send parents letters and messages from school, rarely anyone will just open it if there is no notification. Hence, I missed a lot of messages from school over months until the form teacher prompted me over email as neither me nor my spouse responded to the message.
Did you find this helpful?
Ministry of Education (Singapore)
February 21, 2024
Dear Bambang, We are sorry to hear about the inconvenience. Could you try the following: Check under Phone Settings > Device Care > Battery > Background usage limits > Sleeping apps and check that Parents Gateway is not in the list. Alternatively, under Profile > Notifications in PG, check if the notification settings is turned on.
Josh T
January 15, 2024
Edit: Received a quick reply and was advised to remove and reinsert APN. Working after that. Thanks! -initial review- There are problems connecting using SIMBA mobile line, it gets stuck at the PG logo. The only way to access currently is through home or work wifi. Please check your server configuration to allow SIMBA mobile lines to access the PG app.
4 people found this review helpful
Did you find this helpful?
Ministry of Education (Singapore)
January 15, 2024
Dear Josh We are sorry to hear of the difficulty. The engineers are working on it and we seek your patience and kind understanding while they do. We note that you have also emailed to MOE_Parents_Gateway@moe.gov.sg in greater detail (very helpful!). Rest assured that this has been prioritised and once resolved, we will reply your email ASAP.
Elena R
January 17, 2024
I'm having trouble opening this app since 2024 starts! I've uninstall and install this app, God knows how many times. It just hang on that page when they want to scan your Singpass and nothing happened! Pls rectify this soon as i do not know what messages my kids' schools have left for me to acknowledge.
Did you find this helpful?
Ministry of Education (Singapore)
January 22, 2024
Dear Elena Sorry that you have faced such difficulty. It may not be a PG app issue; it could be purely a telco issue. In this case, pls uninstall and reinstall your Singpass App & try Singpass Password login (if you used QR before). Please email us at MOE_Parents_Gateway@moe.gov.sg with a screen recording if problem persists.

What's new

- Fixed the reading of new posts issue in the 'To-Do' tab on the HOME screen