3.48K reviews
Content rating
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About this app

Parents Gateway is an initiative by MOE to enable parents with Singpass to interact with schools more conveniently on administrative matters. Parents will also be able to use this app to stay updated on school’s programme and activities.

The mobile app is currently only available for mainstream MOE Kindergartens, Primary schools, Secondary schools and Junior Colleges/Centralised Institute.

We appreciate if you can share with us your feedback to help MOE enhance and improve the experience, benefiting more parents in future.

[Known Issues]
- Samsung S7 on Android 6 and 7 is known to have compatibility issues. To use Parents Gateway, please upgrade to Android 8

- Enhanced security measures have been put in place for rooted devices. The security measures is known to block apps such as Lucky Patcher and Rom Manager.
Uninstalling these apps will enable you to use the Parents Gateway app.

- No or inconsistent notifications received by Oppo and Huawei devices. This is due to battery optimisation configurations set by manufacturer.

- If you choose to log out of Parents Gateway, you will stop receiving notifications for new announcements and consent forms until your next log-in.

- The Parents Gateway app uses Singpass to identify parents of students in MOE schools. Singpass is only used to identify and authenticate the parent. The Singpass ID and the password will not be stored in the app. Upon successful authentication, the connection to Singpass will be terminated and the login will henceforth be managed by the Parents Gateway app. There is no risk of Singpass credentials being stolen if a user stays logged in.
Updated on
Jan 20, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
Data can’t be deleted
3.48K reviews
Donald Seah
January 18, 2023
This app is horrible and frustrating to use. When I get notification from this app, I tapped on it and it opens the app. I do not see the post. Tried swipe down to refresh, I don't see the new post. Close and reopen the app also don't have. How hard can it be to make an app that works properly? Come on!
1 person found this review helpful
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Ken Loh
November 18, 2022
Very slow in starting up. Probably developers haven't come across "lazy loading". The lengthy loading time discourages me to use the app often.
4 people found this review helpful
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Ministry of Education (Singapore)
December 1, 2022
Dear Ken, thank you for the feedback. Our developers are constantly working to improve the load time and user experience of the app. Should you encounter any other issues, please contact us at moe_parents_gateway@moe.gov.sg. We will reach out to you with assistance. Thank you for your understanding.
Jane Wong
December 20, 2022
Facing slowness or even not displaying the app at all, is there anything wrong with the app? The app is always at Login page but no reaction after i tap on it...
2 people found this review helpful
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Ministry of Education (Singapore)
January 9, 2023
Dear Jane, thank you for the feedback. We would like to get in touch with you directly to better understand the problem you are facing. Please contact us at moe_parents_gateway@moe.gov.sg. We will reach out to you with assistance. Thank you.

What's new

- Introducing the "Delete" function so you can manage and housekeep your outdated posts
- Bug fixes