Jennifer Hisey
This app was working just fine for awhile then last week, after I added money, I've been unable to use the app. It keeps giving me "unexpected error" message. I tried to request a refund and got a message saying it couldn't connect to the server. I uninstalled the app and reinstalled it but when I put in my number, it said unexpected error. I clicked the "need help" link and put in what happened. When I tried to send it, I got the "unexpected error" message. Don't bother with this app.
Jeff Sierawski
I wanted very much to use the self-service machine until I found out required navigating through this app paywall. I was met with constant "unknown errors" creating an account. Finally logged in only to see that it requires a credit card (Visa, Mastercard, American Express). In Europe, we already have contactless payment with banks. Why would I "top off" money from a credit card into an account only for vending machines? Completely the wrong experience for where it's being marketed.
1 person found this review helpful
David Warner
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Knows how to take your money, but getting a refund seems impossible to the point where this is just a scam. The app was a faff to link up and deposit some money into. Once that was done, it didn't work on location (maybe not the apps fault) so it was useless. Then I tried to get a refund for my deposited but unused money. Customer service told me a refund was on the way. 2 months later, it is yet to arrive. I've contacted numerous times now and am ignored. Goodbye to my money. Avoid.
1 person found this review helpful
We are sorry that you have experienced issues while using Monyx. We'd like to help. Could you provide us with the transaction ID, your phone number, and/or email? With this info, we may be able to issue a refund. Please feel free to send this to ussupport@nayax.com