Moraph Command

Moraph

About this app

Moraph Command puts your organization’s Moraph services in one place: live service status, support tickets with the whole conversation, services and projects, contracts, invoices and renewals. It’s made for IT leaders, executives and administrators at organizations that work with Moraph, and it runs on Android phones and tablets and on Wear OS watches, even without a connection.

YOUR DAY AT A GLANCE
• Overview: a short brief you can listen to or share, what needs your attention (tickets waiting on you, overdue invoices, renewal notice deadlines, tasks due) and what’s coming up
• Status: incidents, notices and maintenance for your organization, with a live countdown
• Since you last looked: only what really changed since your last visit

SUPPORT
• Tickets as conversations; reply even without a signal, and your reply waits on the device until it can be sent
• Search, sort, saved views and pinned tickets; export the list as a CSV file
• Raise a ticket or a change request from templates, with each severity explained and similar open tickets shown before you send, so you don’t file a duplicate

SERVICES AND BILLING
• Services, licenses in use, projects and milestones
• Invoices, contracts and renewals with the notice deadline worked out; send a billing question
• Key dates by month: add them to your calendar or export them all as a calendar file
• Insights with charts and the themes that keep coming back in your tickets
• Documents, the people in your organization, and help articles with a quick way to ask Moraph support

WORKS OFFLINE
Download for offline saves every main screen. Changes you make without a signal wait on the device as “Waiting to send” and go out in order when you’re back online. Anything Moraph can’t accept comes back with its reason, so you can fix it or discard it.

ON EVERY DEVICE
• Phones and tablets: a bottom bar on phones, and a side rail or a drawer with every screen on larger screens
• Home-screen widgets: Your brief, Moraph status, Support tickets, Billing and renewals, and a Command center with pages for status, tickets and what’s coming up
• App shortcuts: Brief me, Moraph status, Raise a ticket and Find tickets
• Notifications: an optional morning brief you can listen to, incident alerts and Moraph notices
• Wear OS: status, your brief read aloud, open tickets and their conversations, quick or spoken replies sent through your phone, what’s coming up and billing at a glance (no amounts), and a Tile
• English and Spanish, with charts described for TalkBack

WHAT STAYS ON THE WEBSITE
Paying invoices, renewal decisions, contract documents, inviting people and changing roles, and confidential Trust Center documents stay on Moraph’s websites. Command takes you there.

GETTING STARTED
Sign in with your existing Moraph account; your organization’s rules and two-step verification apply. Want to look around first? Tap “Try it with sample data”: nothing in it is real, and nothing leaves your device.

What’s new

Moraph Command is now on Google Play.

• Overview with your brief (Listen and Share) and Since you last looked
• Status, support tickets and replies, new tickets and change requests, services, billing, key dates and insights
• Works offline: changes wait on your device and go out in order
• Home-screen widgets, app shortcuts and a Wear OS app with a Tile
• English and Spanish

Tap “Try it with sample data” to look around before you sign in.