Ray Mist
The older versions of the app used to work very well. Lately, I find this app being unreliable with poor refresh rate for my car's location and being unable to locate my vehicle for an extended period of time. If the problem continues to persist, I might have to find another solution to monitor my teen's driving and cancel my subscription. As others have mentioned, the app sometimes gets stuck on certain functions and doesn't go back to locating my vehicle.
Thank you for taking the time to leave feedback on the app. We recently made improvements to the location refresh rate in the app. Please make sure you've updated to the latest app version and then let us know if you're still seeing an issue.
A Google user
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The update is no good. It zooms in automatically when the refresh button is used. The old app loaded with a larger area. Also when the app first opens it opens to an area not in my state and nowhere near where my vehicle is. I have to refresh after the app opens then I have to zoom out to see more area around my vehicle. Also you could click on the info tab above the vehicle location and it took to another screen that had a link with the addresses the went straight to Google maps. This one doesn't do that anymore. The old app had no problems like this. I wish I could reinstall the old one.
6 people found this review helpful
Ann-Margaret T
I've had this app for 3 years and there have been minor issues with my device not tracking but this new update has made the app useless. It's very slow to load and freezes up when I try to change the map settings. Another problem is that the app is not showing the address of where the car is stopped anymore. I have uninstalled and reinstalled the app 2 times still useless. I'll be looking for a new device it seems. It was good 3 year run. Glad the update was too fix bugs.
5 people found this review helpful