Mi Movistar

4.1
283K reviews
10M+
Downloads
Content rating
Everyone
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About this app

Welcome to the My Movistar app!

Download the Mi Movistar app, the application available for Movistar Spain customers and go to the next level of management of your mobile contract and prepaid lines and services. All with the advantage of doing it comfortably from your mobile device.
Check the details of your rates and services, as well as consumption in real time. View and download your invoices, solve problems and product breakdowns or track your orders for Movistar products and services to find out their status.

We tell you in detail everything you can do:
- Enjoy Offers and exclusive content in the Shop section.
- Manage your line in real time: Check your contracted products at the moment, the contracted speed of Fiber or ADSL Internet and your consumption of data and calls, both from your mobile line and fixed line. So you can control extra expenses.
- Also, activate the mobile line consumption 'widget' for the desktop of your smartphone and always have this information at hand.
- Don't run out of mobile data: contract additional extra data if you need to complement your monthly rate, manage the data shared between your lines or pay per use. Or check if you have unlimited data in your rate.
- Manage your mobile prepaid lines: check balance, consumption and movements. Carry out Balance Recharges or Balance Advance requests. Manage data or call vouchers.
- Configure your TV Movistar Plus+: discover the functionalities and services included in your Rate. Add TV Packages and Channels a la carte according to your tastes or choose and change your Rate.
- Access the details of your invoices. You can download them in PDF format.
- Activate and manage your services:
* Mobile line: Voicemail, call forwarding, roaming and others. Likewise, you can check the PUK code for cases of terminal blocking.
* Digital: Secure Connection, Smart WiFi, Movistar Cloud and also get tokens just for activating them.
* Television content: Do not miss the Movie Premieres and the programming in the TV Guide.

Besides…
- Use technical support on your Landline, Mobile, Internet or TV Movistar Plus+ products.
- Test the speed test of your Internet connection from your mobile (for WiFi or mobile network depending on how you connect). And if you want to configure your Internet device-router we will take you to the Movistar Alejandra Portal.
- You can now visit a store by making an appointment reservation with the app.
- Streamline customer service when visiting Movistar stores, generating your personalized identification QR code, easily and safely.

Awards
- With Movistar Tokens get fantastic experiences. Easily generate tokens just for exploring your Movistar world and exchange them for first-run movies, unlimited data bonuses, Movistar + channel sampling, exclusive raffles, fantastic experiences and much more.

Security
- Customize the settings of the Mi Movistar app and reinforce the security of your session with access through PIN or Biometric-Fingerprint, if the terminal allows it. Access all the notifications received from Movistar whenever you need it.

* Certain functionalities and procedures are only available for a specific number of Movistar users. We continue working to gradually incorporate these functionalities for all users.
We appreciate your questions and suggestions to be able to offer you the best application in its category: appmimovistar@telefonica.com.
Updated on
Feb 1, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App activity
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.1
280K reviews
C L
September 4, 2022
This app is almost useless. It almost never displays updated correct data and links or pages hardly or never fully load. I have an available balance, which I can't use to pay my bill and when I try to add funds to my balance, it won't accept it. It makes this service extremely difficult to use and when I contact their Customer support about it, they always refer me to their physical stores... What's the point of having an app then??
20 people found this review helpful
Movistar España
June 20, 2022
Hola, por favor, para ver lo que pasa, envíanos un correo a appmimovistar@telefonica.com indicando nombre y apellidos titular, NIF, nº de línea móvil, modelo dispositivo, versión de sistema operativo y un pantallazo de lo que te sale cuando intentar recargar saldo. Muchas gracias. Sentimos las molestias. Un cordial saludo.
Lara vH
February 2, 2024
Absolutely useless. 0 stars. It never works or directs you to the website which also does not work. Also there is apparently no option to simply add money to your account with them already deducting it for your prepaid Tarif.Which u would think would only start once u have the actual amount for the tarif recharged. No they take your money step by step Customer service just ended the conversation when they could not answer my questions anymore. "your problem has been solved" Connection is bad to
Movistar España
February 5, 2024
Hola Lara, por favor, ¿nos puedes enviar un correo a appmimovistar@telefonica.com detallando un poco más lo sucedido? Muchas gracias. Sentimos las molestias ocasionadas. Un cordial saludo.
Laura May, PhD
December 5, 2023
The worst app on my phone. You can't do anything useful on it, and it just sends you in an endless login loop if you try. Totally useless.
3 people found this review helpful
Movistar España
December 7, 2023
Hola Laura May, por favor, para ver lo que pasa, envíanos un correo a appmimovistar@telefonica.com detallando un poco más lo sucedido. Muchas gracias. Sentimos las molestias ocasionadas. Un cordial saludo.

What's new

¡Gracias por usar la app Mi Movistar! En esta versión hemos mejorado el funcionamiento de la app para que tengas una experiencia cada vez mejor.