MPE Customer Care is a comprehensive customer care & management software.
Customer care:
- Easy to quickly check information, history of exchanges related to related customers (birthday announcements, customer care appointments ...)
- Speed up handling of customer-related issues in the sales process
- Support customer gratitude plan according to specific customer groups
- Coordinate to take care of all customers according to pre-built scenarios, saving time and human resources
- Avoid overlapping, unprofessional customer care
Sales tracking and management:
- Follow the quotation list to understand the expected sales over time
- Support to quickly create orders on the app, browse and pay, speed up order processing
- Easily track and control order status (pending, approved, unpaid, returned)
- Process of exchanging orders between Sales staff and accountants
- Avoid loss, control cash flow closely
Workflow management:
- Sort work by status and importance
- Manage projects by job, fully list the work to be done, avoid missing work
Route management:
- Manage the schedule of the customer's route schedule