MRTCareline

MALAYSIA RAPID TRANSIT CORPORATION SDN BHD

About this app

MRTCareline is a mobile operations app for MRT Corp teams to manage complaints and traffic-related cases from the field.

With MRTCareline, staff can securely sign in, sync assigned cases, and continue working with locally stored data when network conditions are limited. The app supports end-to-end case handling, including status updates, complaint and incident detail review, location-aware workflows, and photo attachments for on-site evidence.

Key features:

- Secure user login for authorized operational users
- Case synchronization from backend systems
- Case list browsing with practical filters
- Detailed complaint and incident information views
- GPS/location context for field response
- Photo capture and attachment for case documentation
- Case-based chat for faster team coordination
- Push notifications for important updates

MRTCareline is designed to help operational teams respond faster, document actions accurately, and keep case information up to date while working in real environments.