
Nabila Cantika
I don't think y'all ready for the "pick up" service, compared to another shipping expedition your "pick up" service is the worst could take from 1-2 days and my package didn't even get pick up, I deliver it to nearest droppoint, so I hope yall improve the service or if you can't just remove it
PT. Global Jet Express
May 11, 2026
Dear, Kak Nabila Cantika. Terima kasih sudah menyampaikan kendalanya dan mohon maaf atas ketidaknyamanan Kakak. Masukan dari Kakak sangat membantu kami untuk terus memperbaiki layanan dan sudah kami teruskan ke tim terkait untuk ditindaklanjuti.

Erica Chandra
very smooth application, have pick up feature , the courier always pickup ontime, have the best discount, bigger than other logistics , nice app J&T!
1 person found this review helpful

A Google user
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Definitely sucks. I was requesting for pick up but until 5d later there's no respond. The 'waiting dropoff' written on the top isn't helping at all. On the good side, the delivery service is good if you're the receiver but if you're the sender, I say no more. I just hope J&T Express has more better service for pick up experience in the future. Thank you.
230 people found this review helpful