Helpdesk MTI

PT. Electronic Data Interchange Indonesia

About this app

MTI Helpdesk is a helpdesk service application that makes it easy for users to create, monitor, and manage tickets conveniently from their mobile devices.

With MTI Helpdesk, users can:

1. Quickly create complaint or service request tickets
2. Select ticket categories according to their needs
3. Add location details for easier handling
4. Attach photos and supporting documents
5. Monitor ticket status in real time
6. View ticket details, change history, and comments
7. Receive notifications regarding ticket updates
8. Manage profile and account information
9. Save reports temporarily offline and resend them when a connection is available

What’s new

- Menambahkan fitur hapus akun
- Memperbaiki alur tiket dan SLA
- Meningkatkan keamanan autentikasi
- Perbaikan stabilitas aplikasi