Lok Setu

Marmelos Technologies Pvt Ltd

About this app

Lok Setu – संवाद से समाधान: Your Bridge Between Citizens and Government

Lok Setu is a citizen-centric public service platform designed to close the gap between citizens and government services by bringing information, access, support, and grievance resolution into one place. With Lok Setu, users can discover government schemes, complete important forms, seek documentation help, raise and track issues, and participate in community-oriented programmes — all from their mobile device.

🌐 Core Features of Lok Setu

📄 Government Scheme Information & Application Guidance
Lok Setu provides curated details on a wide range of central and state government schemes — such as financial aid, education support, social security plans, and welfare programmes. For each scheme, the app includes eligibility criteria, required documents, benefits, application timeline, and step-by-step procedures. Users gain clarity on how to access benefits and where to apply.

📝 In-App Forms & Submission Support
Just like the website, Lok Setu’s app includes key forms that users can fill out directly:
• Complaint/Grievance Registration Form: Raise public issues, problems, or feedback by filling out required fields like name, contact details, age, and the description of your concern — right in the app. Once submitted, complaints are routed to the appropriate authority for action.
• Scheme Application Support: While formal submissions may redirect to official government portals, Lok Setu helps users complete and prepare application forms for government schemes by explaining the required fields and steps in plain language.
• Contact & Support Form: A contact form is available for general inquiries, support requests, or feedback. This ensures meaningful dialogue between users and the Lok Setu team.

📊 Track Your Issues & Updates
After submitting a grievance, users can track the status of their requests and receive updates about progress and resolution timelines — helping to ensure accountability and transparency in governance.

👥 Join as a Lok Mitr (Volunteer)
Lok Setu encourages community participation through the Lok Mitr programme. Citizens can volunteer as:
• Lok Nayak: Identify and report local problems.
• Lok Prerak: Provide guidance and solutions to community members.
This feature fosters neighbourhood engagement and empowers people to be proactive contributors to social solutions.

📣 Campaigns, Awareness & Support Drives
The app showcases ongoing and upcoming awareness campaigns, free documentation help camps, digital literacy initiatives, and community training sessions. These empower citizens to utilize services effectively and understand their rights and entitlements.

🔔 Alerts & Notifications
Stay updated with important alerts on new scheme launches, deadlines, community events, and training opportunities. Timely notifications help users act quickly to access benefits and support.

📍 Localised Language Support
Lok Setu supports multiple languages (including Hindi and English) to ensure accessibility across diverse linguistic communities.

💡 Why Lok Setu Matters
Many citizens face barriers in accessing government Benefits and services due to a lack of awareness, complex forms, or bureaucratic hurdles. Lok Setu simplifies government interaction by providing clear scheme details, helping complete necessary forms, facilitating grievance registration, and connecting citizens with administrators and volunteers who can assist them. It’s a transparent, participatory tool for informed citizenship and social impact.

🔧 About Lok Setu
Lok Setu (translated as “People’s Bridge”) is designed with the core idea of enabling every citizen — regardless of background — to access government schemes, services, and problem-resolution mechanisms with confidence and ease. The platform strives to strengthen democratic participation and make governance more responsive, accountable, and inclusive.