John
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We have been consistently impressed with the knowledge and virtual bedside manners of the providers with this app, from video to text chats (it's good to snap some pics before starting the chat). We have a local vet, but this app has really come in handy when issues come up at night or on weekends, and the providers have helped us avoid unnecessary pet hospital visits that would upset our cats further, and given us peace of mind, including with follow up messages.
1 person found this review helpful
Airvet, Inc.
October 28, 2024
Hi John! We're so happy to hear that we've been able to serve as a bridge to care between vet visits & help out in moments of stress to answer questions & provide some peace of mind. It's great to know that you were able to avoid some unnecessary hospital visits and anxiety that comes along with those trips. We're here for you whenever you need us!
Lily Ann
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Once you enroll you can't get to the membership page to change, cancel or delete your membership. Even if you email support they won't answer you because they just are there to take your money. Don't Download! I emailed and a week has gone by with no response. update: support contacted me after I posted this review. They did cancel my membership. I still don't know why the manage membership screen comes up blank, but it's unfortunate because doctors were good. Need better support response.
Airvet, Inc.
July 30, 2024
Hi Lily Ann, we're so sorry to hear that you felt you couldn't cancel your membership when you wanted to! We offer the ability to cancel within the app on the Membership & Profile pages & it looks like our team received the email you sent right after this post & have confirmed your cancelation right away. Please email us if you need anything else!
neel joshi
The service is great! I am so glad such a service exists. Definitely recommend it. Some improvements are needed in the app. App be a little slow, chat window doesn't update with latest chats often. Incoming and outgoing chats. Have to exit the window and open again or go from notification panel.
1 person found this review helpful
Airvet, Inc.
June 14, 2023
Thank you for your review; we appreciate your feedback as we are introducing new features and improving existing ones with each app version. If you continue to notice the app working more slowly, or experience any other issues, please reach out to us at support@airvet.com and we'd be happy to look into it further!