
Carlton Hoyt
Bad: Getting the money from the app to your wristband needs to be repeated every time you reload, and can't be done yourself, which is tedious and annoying. Spending money from the app on your phone is also tedious, requiring many different QR scans. Refund of unspent funds should just be automatic at the end of the event. Overall, very poor UX. 5% transaction fee is extremely steep. Good: It does perform its basic functions. Reloading money with Google Pay is easy.
1 person found this review helpful

Ricardo Mrk
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They do not return funds. They argue they are just an intermediary and do not protect it's customers. Also, forget about getting any customer support via email, they will not reply. In the venue they said the extra funds could be refunded to the original payment method but that is not true. They request several bank account details which raised security concerns and in paypal funds were never reimbursed. Also the app was not working in the venue.
2 people found this review helpful
MyCashless
February 20, 2024
We're sorry for any confusion. As intermediaries, we facilitate transactions and get refund request details according to organizer's terms, leaving refunds to organizers. We're addressing your feedback on support, security, and our app's functionality. For direct help, please contact us in WA at +19153350708. We're here to improve your experience.