MYDAWA

Name: MYDAWA
Availability: InStock
Rating: 4.360655784606934 (9140 reviews)
Author: ION KENYA LTD.

ION KENYA LTD.

4.4

9.14K reviews

100K+

Downloads

Everyone

About this app

MYDAWA is Kenya’s #1 all-in-one health platform providing users direct access to highly qualified medical professionals as well as access to high-quality medicines, and health and wellness products through our web and mobile applications.

MYDAWA is building the brand of choice in healthcare based on our simple and core value of CARE.

We Care so we will always seek to give the best advice.
We Care so we will never sacrifice the quality.
We Care so we will always seek to provide you with the best pricing.
We care so we will always protect your privacy.
We care so we will deliver our service to you wherever you may be.

Updated on

Oct 28, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

This app may collect these data types

Location, Personal info and 6 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

4.3

9.08K reviews

Nyambu _

April 26, 2025

One word, Unreliable! This is especially for card payment. Their system does not actually take card information to make a successful transaction. There is no problem with my card, I use it every single day and also just used it the day before yesterday in Singapore. Upon reaching customer care, they say I contact my bank. I could only just laugh. Came here to give my review and saw others with the same experience. I could say more on delivery information.

3 people found this review helpful

ION KENYA LTD.

April 28, 2025

Hi Nyambu, thank you for taking the time to share your feedback. We truly apologize for the inconvenience. Rest assured that we take your concerns very seriously. While such issues can occasionally be related to bank security protocols, we are actively reviewing our payment systems to make them more seamless and reliable for all our customers.

Caren Rotich

May 3, 2024

I have NEVER used this App successfully. Each time I try to complete my payments for an order, I am never successful, especially with the lipa na Mpesa option. I Have to ALWAYS reach out to their agents for assistance. The solution they offer is crediting to transacted about to your account, but this takes another hour or so... Then the delivery... not on time as stated on the App. This should just be revised to be realistic not overpromising. This is not the app to use if it's an emergency.

3 people found this review helpful

ION KENYA LTD.

May 6, 2024

Hi Caren, we apologize for the inconvenience you've experienced with our app and payments. It's not our intention to cause any inconvenience or delay in your orders. Your feedback regarding the timing of deliveries and the need for more realistic estimations is duly noted, and we'll work diligently to improve in these areas.

S J

May 1, 2024

I've used Mydawa for years with no major issues. However of late, the both the app & website seem to have a bug, it's difficult to finalize the order when using cards. I've tried 2 different cards & got the same issue. To make matters worse, the WhatsApp customer care seem to just be tired. I was actually told "Sorry" that I couldn't place my order. Instead of looking for a solution so as to not lose the business. There is a loophole somewhere.

4 people found this review helpful

ION KENYA LTD.

May 7, 2024

Hi SJ, thank you for your support and apologise for the inconvenience. Your feedback is invaluable, and we're committed to resolving these issues promptly to ensure a seamless experience. We'll investigate the technical issues with card payments and work on improving our customer care responsiveness. We appreciate your patience and understanding.