![](https://play-lh.googleusercontent.com/a/ACg8ocI7cCL0w9X13b6PEJnTwEtBMWW_VMGa91FBYdS0cAQG3uvA_Q=s32-mo)
S J
I've used Mydawa for years with no major issues. However of late, the both the app & website seem to have a bug, it's difficult to finalize the order when using cards. I've tried 2 different cards & got the same issue. To make matters worse, the WhatsApp customer care seem to just be tired. I was actually told "Sorry" that I couldn't place my order. Instead of looking for a solution so as to not lose the business. There is a loophole somewhere.
3 people found this review helpful
ION KENYA LTD.
May 7, 2024
Hi SJ, thank you for your support and apologise for the inconvenience. Your feedback is invaluable, and we're committed to resolving these issues promptly to ensure a seamless experience. We'll investigate the technical issues with card payments and work on improving our customer care responsiveness. We appreciate your patience and understanding.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVsGFtLkpDr_WVaogVqxVbz-A5AejidTR4IW2FCdHZKPNGe25w=s32)
Caren Rotich
I have NEVER used this App successfully. Each time I try to complete my payments for an order, I am never successful, especially with the lipa na Mpesa option. I Have to ALWAYS reach out to their agents for assistance. The solution they offer is crediting to transacted about to your account, but this takes another hour or so... Then the delivery... not on time as stated on the App. This should just be revised to be realistic not overpromising. This is not the app to use if it's an emergency.
2 people found this review helpful
ION KENYA LTD.
May 6, 2024
Hi Caren, we apologize for the inconvenience you've experienced with our app and payments. It's not our intention to cause any inconvenience or delay in your orders. Your feedback regarding the timing of deliveries and the need for more realistic estimations is duly noted, and we'll work diligently to improve in these areas.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWOVGMQ5bvmjEZCYCa8lhX2cN-mS293E5m2Tq5B8jDd0hoTs8w=s32)
Maggie Mungai
i have been having trouble using this app, in the beginning i was not able to make payments .after uninstalling and reinstalling the app am unable to login . I can only access using the web such an inconvenience
1 person found this review helpful
ION KENYA LTD.
June 21, 2024
Hi Maggie, sorry for the experience. Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at support@mydawa.com or Whats App number 0721301448 with your contact details and relevant screenshots for assistance.