myKaarma DirectConnect

myKaarma

About this app

The myKaarma DirectConnect application is a mobile application for Automotive Dealerships.
It provides functionality and features to streamline the interaction with Service Customers who have appointments or vehicles being serviced at the Dealership.

It interfaces with most common Dealer Management Systems and allows the dealer to Communicate with the customer via email, text messages and voice calls.

Ratings and reviews

Have no issues with the main part of the app, sending messages, pictures, and MPIs the main issue is the service cart feature. No Android support for service cart, current service cart on iPhones is poorly optimized. You have the choice of doing a long take (constantly pausing/unpausing) and dealing with a warning message popping up every 30 seconds preventing you from pausing/continuing, or doing several short videos. Be better off taking videos on my phone and sending them to customers.

App will crash, freeze, not upload pictures, send black video with audio, or send video with no audio or visuals. Keeps saying memory is full. Will randomly store inspection videos to my phone. Cannot use zoom or flashlight, cause then the video doesn't upload correctly. Cannot have other apps running or it will not upload videos correctly. Will not scan VINs at times. Overall this app sucks. Also sucks that its mandatory for my job

PLEASE add Service Cart function to the Android app. It is unusable in our use case without it and I'm basically forced into the unfortunate circumstance of having to buy an iPhone. Furthermore, constant issues of videos not being uploaded. Not being sent to customers, etc. As something that's mandatory and costing us money, it's extremely frustrating.

What's new

- Stability upgrades