myKaarma DirectConnect

myKaarma

About this app

The myKaarma DirectConnect application is a mobile application for Automotive Dealerships.
It provides functionality and features to streamline the interaction with Service Customers who have appointments or vehicles being serviced at the Dealership.

It interfaces with most common Dealer Management Systems and allows the dealer to Communicate with the customer via email, text messages and voice calls.

Ratings and reviews

Troublesome. But has great potential. The app crashes every time I resume failed uploads. Most uploads fail to upload, taking 1-2 hrs over wifi and mobile data. Its is a cumbersome app. It constantly kicks me out of Repair Orders, requiring me to spend time walking between a PC or getting RO information again. I'm taking a serious hit to my productivity as a result. The greatest concern is my performance is rated thru the app, but it is affected directly by the app.

Not sure where to start. It's not user friendly, the app is useless if you're an Android user. There is no flow on your main screen to see where you are at with different ROs. at a glance, you pretty much have to go into the RO. The message function is useless, when it pops up on your screen half the time it doesn't tell you which RO it is referencing and when you click on view the message, it doesn't take you anywhere. The message just goes away. I could go on but I think I am out of characters

PLEASE add Service Cart function to the Android app. It is unusable in our use case without it and I'm basically forced into the unfortunate circumstance of having to buy an iPhone. Furthermore, constant issues of videos not being uploaded. Not being sent to customers, etc. As something that's mandatory and costing us money, it's extremely frustrating.

What’s new

- VWA and Tech Video merger in ServiceCart