
Maria T
Cons: 1. Users cannot pay as they go. They must choose amounts listed. The starting amount is $20, and this does not align with the price to wash/dry, so the company is taking more money than necessary. 2. There was no reliable customer service support when I had an issue. I paid for the dryer, it didn't start, and when I called I "spoke" to an automated voice which suddenly stopped responding. 3. Even though I also sent a message via the app, I have not received a response. Pro: easy set up.
3 people found this review helpful
My Magic Pass
June 16, 2026
Hi, we would like to fix this. As we don't have your email address, can you please write to us at service@sebco.com so that we can help you better. We look forward to your email.

Jennie Michener
Worst app ever. There is a current coin shortage. This app is supposed to make things easier. It never connects to any machine. Tells you to call. Then customer support has no idea how to help. Mobile data is on. Bluetooth is on. Location is on. Connected to correct room and has funds to use...but still will not connect. Customer support should be able to access machines remotely to help troubleshoot.
29 people found this review helpful
My Magic Pass
June 12, 2024
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at service@sebco.com. Thank you.

Justin Hanenberg
Its a decent app for coin laundry. Gives up to date info on unit availability. Very easy to use. I like receiving a text reminder when things are close to done. A complaint I have is that there are no safeguards when adding funds. So you click $100 and the transaction happens right away - there's no prompt like "are you sure?" to confirm. Please add this.
4 people found this review helpful
My Magic Pass
June 25, 2025
Thank you for providing your valuable feedback. Please reach out to us at service@sebco.com, if you have other suggestions.