mypensionID - my digital ID

mypensionID

About this app

mypensionID enables you to communicate with your pension provider using a combination of biometrics and liveness techniques. It confirms and authenticates personal identity to official validated documents. All within minutes.

Using innovative and proven mobile technology and biometrics, mypensionID offers a secure and convenient way for you to keep your pension scheme data up to date, ensuring you never lose touch with your pension pots and control the information you receive. You own and are in control of your data.

HOW TO REGISTER

If you have received an invitation letter from mypensionID, all you need to do is follow the onscreen instructions to onboard with mypensionID. You’ll need the 12-digit Unique Security Code from the letter and you’ll need to verify your identity with a selfie and a valid government issued photo identity document (passport, driving licence or national ID card).
After you’re set up, you can create a 5-digit passcode to log in faster in future.

THE BENEFITS

•Log in quickly and securely
•Instant verification - no interruption to your pension payments
•Saving you time and hassle - No need to send documents through the post
•Update your details as they change
•Call us straight from the app to speak to an adviser or use live chat function
•Update all pension schemes that you belong to (providing they are registered with mypensionID).

The average person has 9 jobs in their working life. Updating pension providers with new address details can be a cumbersome process, or one that is treated as low priority, and often leads to individuals losing track of their benefits. When it’s hard to find a moment for those small but important jobs, mypensionID is here to help. It’s fast, convenient secure, with built-in security technology to keep your details safe and private.

KEEPING YOU SAFE ONLINE

We use the latest online security measures to protect your personal information and your privacy. This includes preventing connections from the app on devices that we think have been tampered with.
Your unique biometric details are converted into a non-identifiable biometric key that can only be matched to you.
Your data is encrypted at rest and in transit.

Ratings and reviews

This app doesn't work. It takes all your data and then says that there is a problem. There is no information as to what the problem is. Support is useless -- their principal recommendation is to fill out the paper form and send it in. Also note that the security code is case sensitive -- until you realize that you don't even get past the first screen. Update: the support response was completely canned. If I had a profile problem the right answer should be to contact the pension authority.

Should be easy as, but ....... I wasted nearly 2 hours of my life trying to use this app. At my age 2 hours is a lot. To cut a long story short, firstly,the app crashed. I ended up unistalling and reinstalling it 3 times. It wouldn't accept my ID because one corner was slightly blurred. I spent so much time waiting in a queue to speak to a customer service operator (who were very good and pleasant considering the flack they must get) that it has probably cost me a weeks pension in phone calls.

Photography issues as reported by others. I also do not understand why you need a photo of my spouse. This app really is not for for purpose. I very nearly gave up. 12 months later the photo process is still USELESS. I spent about 2 hours trying to get the photo verification to work. Not enough light it said. Rubbish. I was outside in broad daylight.