mypensionID – My Digital ID

mypensionID

About this app

mypensionID is the secure, simple and fast way to verify your identity for your pension schemes.

mypensionID also allows you to update your address in one place for all your pensions shown in your dashboard, whether at home or on the go.

mypensionID is designed to put you back in control of your data; you decide what data to share and who with. Your Data, Your Rules.

Using innovative and proven mobile technology and biometrics, mypensionID offers a secure and convenient way for you to keep your pension scheme data up to date, ensuring you never lose touch with your pension pots and keeping you in control of the information you receive.

HOW TO REGISTER

If you have received an invitation letter from mypensionID, all you need to do is follow the onscreen instructions to onboard with mypensionID. You’ll need the 12-digit Unique Security Code from the letter/Email, and you’ll need to verify your identity with a selfie and a valid government issued photo identity document (passport, driving licence or national ID card).

THE BENEFITS

•Log in quickly and securely
•Instant verification - no interruption to your pension payments
•Saving you time and hassle - no need to send documents through the post
•Update your details as they change
•Contact us straight from the app via a form, or use live web page chat function
•Update all pension schemes that you belong to (providing they are registered with mypensionID)

The average person has 9 jobs in their working life. Updating pension providers with new address details can be a cumbersome process, or one that is treated as low priority, and often leads to individuals losing track of their benefits.

When it’s hard to find a moment for those small but important jobs, mypensionID is here to help. It’s fast, convenient, secure, with built-in security technology to keep your details safe and private.

KEEPING YOU SAFE ONLINE

We use the latest online security measures to protect your personal information and your privacy. This includes preventing connections from the app on devices that we think have been tampered with.

Your unique biometric details are converted into a non-identifiable biometric key that can only be matched to you.

Your data is encrypted at rest and in transit.

Terms & conditions
We don't charge you for using mypensionID, but your mobile operator may charge for internet services, please check with them. Services may be affected by phone signal and
functionality. Terms and conditions apply.
Please note: Our Mobile app is supported by devices running iOS.
Please note: Our Mobile app is supported by devices running iOS. If your phone has been subjected to unauthorised modifications (e.g. jailbroken or rooted) the app will not be compatible with your device.
When you use this app we collect anonymous location data to help combat fraud, fix bugs and improve future services.
mypensionID is owned by Target Professional Services (UK) Ltd (registered in England and Wales (no 06321486), registered office Unit 3 Sherrington Chambers, Sherrington Mews, Manor Road, Selsey PO20 0FJ, United Kingdom).
Keywords
mypensionID, digital identity, verify, pensions, dashboard, own my data, pension scheme

Ratings and reviews

This app doesn't work. It takes all your data and then says that there is a problem. There is no information as to what the problem is. Support is useless -- their principal recommendation is to fill out the paper form and send it in. Also note that the security code is case sensitive -- until you realize that you don't even get past the first screen. Update: the support response was completely canned. If I had a profile problem the right answer should be to contact the pension authority.

The fist attempt failed and the app was locked. To try again I had to force the closure of the app and start the whole process again. The second attempt was easy and it worked well. I would have given more stars if the app allowed a retry when a failure occurs. The first attempt I photoed my passport in landscape format. The second attempt was in portrait format. Is this the reason the first attempt failed? If yes, the format should be specified.

Previously gave 5 stars in 2023/2024. The new version is even better in my opinion. Please note that you have to photograph BOTH pages of a passport (not just the biometric information page). I also needed to copy and paste my phone number, in order to get the prefix of +61 for Australia. There was no way to type the '+' character in the displayed number pad. Despite those small problems, my experience with Customer Service was excellent and hopefully they'll continue to improve the app.