mypensionID - my digital ID

mypensionID

About this app

mypensionID enables you to communicate with your pension provider using a combination of biometrics and liveness techniques. It confirms and authenticates personal identity to official validated documents. All within minutes.

Using innovative and proven mobile technology and biometrics, mypensionID offers a secure and convenient way for you to keep your pension scheme data up to date, ensuring you never lose touch with your pension pots and control the information you receive. You own and are in control of your data.

HOW TO REGISTER

If you have received an invitation letter from mypensionID, all you need to do is follow the onscreen instructions to onboard with mypensionID. You’ll need the 12-digit Unique Security Code from the letter and you’ll need to verify your identity with a selfie and a valid government issued photo identity document (passport, driving licence or national ID card).
After you’re set up, you can create a 5-digit passcode to log in faster in future.

THE BENEFITS

•Log in quickly and securely
•Instant verification - no interruption to your pension payments
•Saving you time and hassle - No need to send documents through the post
•Update your details as they change
•Call us straight from the app to speak to an adviser or use live chat function
•Update all pension schemes that you belong to (providing they are registered with mypensionID).

The average person has 9 jobs in their working life. Updating pension providers with new address details can be a cumbersome process, or one that is treated as low priority, and often leads to individuals losing track of their benefits. When it’s hard to find a moment for those small but important jobs, mypensionID is here to help. It’s fast, convenient secure, with built-in security technology to keep your details safe and private.

KEEPING YOU SAFE ONLINE

We use the latest online security measures to protect your personal information and your privacy. This includes preventing connections from the app on devices that we think have been tampered with.
Your unique biometric details are converted into a non-identifiable biometric key that can only be matched to you.
Your data is encrypted at rest and in transit.

Ratings and reviews

This app doesn't work. It takes all your data and then says that there is a problem. There is no information as to what the problem is. Support is useless -- their principal recommendation is to fill out the paper form and send it in. Also note that the security code is case sensitive -- until you realize that you don't even get past the first screen. Update: the support response was completely canned. If I had a profile problem the right answer should be to contact the pension authority.

Previously gave 5 stars in 2023/2024. The new version is even better in my opinion. Please note that you have to photograph BOTH pages of a passport (not just the biometric information page). I also needed to copy and paste my phone number, in order to get the prefix of +61 for Australia. There was no way to type the '+' character in the displayed number pad. Despite those small problems, my experience with Customer Service was excellent and hopefully they'll continue to improve the app.

The app saves time, compared with other ways of demonstrating that one is still alive. I would like to suggest the following small change to help digital dinosaurs like myself: when you take a photograph of your document, the app displays a tick. Nothing wrong with that, but it wasn't obvious to me that I had to click on the tick in order to continue with the procedure. If you could just insert the words "Now click on the tick", the problem would be resolved.