MyTeleMed

3.3
86 reviews
10K+
Downloads
Content rating
Everyone
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About this app

The MyTeleMed Android app allows doctors to securely manage their important medical messages with HIPAA Compliance by protecting any Personal Health Information (PHI).

How does it work?

Patients call your dedicated number that reaches TeleMed answering service which is available 24/7/365. Doctors are notified by receiving messages in the app. Doctors can also contact customer service directly through the app via phone and e-mail.

Doctors that use the MyTeleMed app receive push notifications that notify them of a new patient message. The doctor can click on the notification and open the patient messages within the MyTeleMed app. The message will contain the severity of the message, message details, and call back information. Doctor’s comments and callbacks on messages are logged with the time and duration of the call and even provide an option to record the call.

For an extra layer of message delivery assurance, TeleMed creates a customized escalation procedure that repeats messages or calls you within timelines you set. If you cannot be reached, the call is escalated to others per your instructions. You can manage your escalation procedures through our website or by contacting a TeleMed service representative by phone.

In addition to unquestionable HIPAA compliance some of the MyTeleMed app’s benefits include:

• Messages reside on a web based server, accessed by your phone by distinct user name and password protection. Text messages reside on your phone - Mobile theft is a leading cause of HIPAA breaches.
• Complete Documentation From Message Origination To Call Back.
• Custom escalation based on message read or call back events.
• Make and save comments on the messages.
• Customize your new message alert modes, includes badge notification of new, unread messages.
• Your Office Number Shows On The Caller ID when making the call back. Don't worry about hiding your mobile number again.
• Access Customer Service 24/7 with a simple link from within the app.

Get Your Medical Practice or Hospital Started With the MyTeleMed App Today!
Updated on
Aug 26, 2021

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
3.3
86 reviews
Dr B!
June 29, 2019
I really Don't like this app but have to use it because of work. It is very difficult to archive messages the screen skips often times and then you have to start all over again because the screen is refreshed before you can even delete or archive messages. Sometimes you cannot call directly and answer the pages from the apps screen. Sometimes it goes down and messages aren't sent immediately. Sometimes the app doesn't notify me when I have a message ...Very frustrated using this app
20 people found this review helpful
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Danni Bata
December 1, 2021
I have uninstalled and reinstalled this app literally 30 times because it will not notify me of pages. It has worked on this phone for 2 yrs and now it will not. When I tap the settings tab the entire app shuts down and logs me out. I am on call for 2 hospitals at a time. This is NOT going to work.
1 person found this review helpful
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Elsia Yoo
December 18, 2021
Previously was only intermittently sending notifications, now no longer sending any notifications despite troubleshooting as recommended via settings to override do not disturb, remember me, exempting from optimizing battery use, etc. This is a patient care issue.
2 people found this review helpful
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What's new

Bug fixes and improvements