Ask IT Enterprise

Nabati Group

About this app

Ask-IT is the official internal helpdesk and communication app for Nabati Snack employees.

Helpdesk & Ticketing
- Submit IT support requests directly from your phone
- Track ticket status from open to resolved
- Get notified when your issue is updated
- Auto-escalation ensures no request is left behind

Group Chat
- Real-time messaging with your team
- Share photos, videos, and documents
- Mention teammates with @mentions
- Works offline — messages sync when you're back online

For IT Support Agents
- Manage support queues and pick up tickets
- SLA tracking and escalation alerts
- Transfer tickets between agents

Security
- Biometric login (Face ID / Fingerprint)
- Automatic session timeout
- Multi-device session management

This app is for internal use by Nabati Snack employees only. Login requires an HC Portal account.

What’s new

Fix Issues