During account creation: Information provided by the User when signing up.
During app usage: Information automatically generated while using the NaqlaX mobile application (“App”) and related services.
During communication: Information exchanged with our support or customer service team.
We do not knowingly collect information from children under the age of 18. If we learn that such information has been provided, we will delete it in compliance with applicable laws.
Contact Details: Name, phone number, email address, and address.
Legal & Verification Documents: Driver’s license, national ID, or company registration documents (for Partners and Drivers).
Payment Information: Bank account or wallet details for payouts, subscription payments, and top-ups.
Communication Records: Emails, chats, or call records with our support and service teams.
Transaction & Trip Data: Journey details, trip history, time/date stamps, trip completion status, and payment confirmations.
Location Data (Drivers): Real-time GPS information from Drivers’ devices when the App is running in the foreground or background.