T10 Robot Vacuum & Mop

Narwal Intelligence Technology

About this app

Through the T10 Robot Vacuum & Mop APP, users can remotely control and unlock advanced functions for the robot.
Remote Control
Check the robot status at anytime from anywhere; remotely control robot to begin task; view robot cleaning path and cleaning information in real time.
Planned Cleaning
Users can choose which rooms to clean, number of cleaning times, mop moisture level and other options; design exclusive cleaning plans for different scenarios.
No-go Zones Management
Users can set no-go zones in APP for both vacuuming and mopping; the robot will automatically avoid these areas when cleaning.

Ratings and reviews

We've had this robot for a year and a half now. It's historically had a lot of issues staying connected to the network; which is very annoying but fixable. Recently we've gotten a lot of unknown error codes and the robot stopping for no reason. The error codes aren't being listed as numbers. We go to the help section of the app and it's just a settings menu. We go to their website to leave feedback and get an ad for a newer robot. As far as we can tell there's no customer support.

The app is pretty bad. Just a short list from my one attempt: not all timezones available (some states don't do DST), poor localization, had a lot of trouble getting it to connect to wifi (the secret was to turn off mobile data and manually change networks at just the right times), and arbitrary error codes without much info. We shall see how it does tomorrow after the device finishes charging.

Completely unreliable between the app and the mop. The app itself doesn't crash but you won't get through a single day without having to reboot the robot and its base station at least once, probably 2 or 3 times. No volume control slider, no communication of error messages other than a very loud speaker, poor use of English, unreadable manuals. Close the app after you launch the bot since the bot will be more reliable if the app is closed. And the app takes control of other apps sometimes.

What’s new

Fixed some bugs and improved user experience.