21 reviews
Content rating
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Navien Products & Service app gives users access to all the information on the latest Navien innovations and the ability to log installation, maintenance and service information for their Navien units.

Industry professionals can log installation and service information for the units they work on, live chat with Navien teams including technical support, scan unit serial numbers to register their installations via NavienRewards, take job site photos with the camera function to add to unit service logs, search for local wholesalers and see the latest Navien training classes.

Owners of Navien products can scan their unit serial number and register their unit for warranty, search for local and federal rebates, find a local installer or service professional, download brochures and operation manuals and so much more.
Updated on
Apr 15, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Photos and videos and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

18 reviews
Jeremiah Putnam
January 12, 2024
This app will not let you upload photos! If you put a wiring harness underneath an open pipe, where condensate collects, do you really need a photo for warranty claims anyways? This app has been useful one time. This app has failed me several times. 2 stars it's a good idea. Poor execution.
7 people found this review helpful
Did you find this helpful?
James A
January 4, 2024
Worthless. I tried to scan the barcode on the side of my Navien boiler, but it said it couldn't find the serial number.
6 people found this review helpful
Did you find this helpful?
Nick Price
October 16, 2023
Navien gets rid of their (bibles) and makes techs use this app. It's really helpful when you are troubleshooting and the error codes pop up. Click on any of the error codes and the next screen is blank.
8 people found this review helpful
Did you find this helpful?

What's new

- Improve external linking and attaching photos