Orbit By NavyBits

NavyBits

About this app

Orbit is the mobile workspace for customer support agents. Stay on top of every conversation, respond to customers faster, and manage your team's workload — all from your phone.

Orbit connects to your organization's self-hosted Orbit server, giving your team a dedicated, secure space to handle customer interactions across channels.

CONVERSATIONS
• View and reply to open, pending, and resolved conversations
• Send text, images, videos, and audio messages
• Use canned responses for fast, consistent replies
• Assign, transfer, and escalate conversations between agents and teams
• Get real-time updates via push notifications and live WebSocket sync

CONTACTS
• Browse and search your full contact directory
• View contact details, conversation history, and profile information
• Edit contact records on the go

CAMPAIGNS
• Monitor WhatsApp campaign status and delivery stats
• Track sent, delivered, read, and failed counts in real time
• View campaign schedules and recurrence settings

NOTIFICATIONS
• Receive instant push notifications for new messages, assignments, transfers, and SLA breaches
• In-app notification center with read/unread tracking

TEAM FEATURES
• Availability status management
• Agent transfer inbox for seamless handoffs
• Role-based access aligned with your organization's permissions

SECURE BY DESIGN
• All data stays on your organization's server — Orbit never stores your conversations or contact data
• Authentication tokens stored in device-encrypted secure storage
• Session management with automatic token refresh

Orbit is built for teams that run Orbit as their customer support platform. A configured Orbit server is required to use this app. Contact your organization's administrator for access.

Built by NavyBits.

What’s new

Bug fixes and improvements