Neighbors FCU Mobile Banking

NeighborsFCU

About this app

The Neighbors Mobile Banking app provides fast secure access to your accounts right in the palm of your hand. We understand that you don’t always have access to a computer but you always have your phone. Now checking on your accounts is as easy as reaching into your pocket.
With a couple of taps you can check your balances, pay bills while on the go, and transfer money where you need it. All this right from your Android!


Features:

• Check account balances

• View recent transactions

• Transfer money between accounts

• Make payments

• …and much more

To use Neighbors Mobile Banking, you must be enrolled as a Neighbors Online Banking user. This is a free service offered by Neighbors FCU for your convenience. To enroll, please visit www.neighborsfcu.org and click the online banking button. Here you will find instructions to complete your enrollment.

Ratings and reviews

Once in the app, things seem to work fine. But the fact that I have to open the app several times, two different ways, before I can even get started, is annoying. I have my fingerprint saved with biometrics. Yet half the time after I've opened the app with that, it STILL brings me to the sign-in screen and asks me to sign in with a password. The point of the biometrics is to bypass typing in passwords. So there has to be some kind of glitch in the system.

While it is good for checking balances and transferring from one account to the other, the mobile deposit feature has suddenly started malfunctioning. You get as far as taking the pics of front and back of check, then when you click to make the deposit, the app shuts down...every single time. I have brought this to Neighbors' attention months ago, but obviously it fell on deaf ears. Fix the app!!!

Feels like it was pushed to production way too early. The UI looks nicer, but does have some quirks (see other reviews). From a functionality standpoint on my Samsung S10+: things are 2-3 times slower vs the older app, takes more clicks now, fingerprint registration never works, using the login normally prompts to do a 2FA (two-factor authentication) with my cell. 2FA is nice, but I would like the option to join in, instead of being forced. Especially since my phone # wasn't right at first.

What’s new

Digitally manage their card with new features all under one unified platform.