Seen | سِين
Everyone
info
500+
Downloads
About this app
Seen is an enterprise omnichannel customer communication and helpdesk platform. The Seen Mobile App empowers customer support and sales teams to manage conversations across all their social and messaging channels directly from their smartphones—anytime, anywhere.
Unify your customer communications across WhatsApp Business, Instagram DMs, Facebook Messenger, and Telegram into a single, intuitive mobile inbox. Connect your entire team to your business channels with zero missed opportunities.
What You Can Do with the Seen Mobile App:
Unified Omnichannel Inbox
Consolidate messages from WhatsApp, Instagram Direct, Facebook Messenger, and Telegram into one synchronized feed.
Filter conversations effortlessly by channel, status (Open, Pending, Resolved), priority, or agent assignment.
Use bulk actions to assign, tag, transfer, or resolve multiple customer conversations in seconds.
Real-Time Two-Way Messaging
Receive instant push alerts for incoming customer messages across every connected platform.
Send and receive photos, videos, voice notes (with in-app recorder and player), PDF documents, locations, and stickers.
Send pre-approved WhatsApp message templates with dynamic variable insertion, media headers, and interactive CTA buttons.
Complete Ticket Lifecycle & SLA Tracking
Turn conversations into structured tickets with clear statuses and resolution tracking.
Monitor SLA countdowns and deadlines to ensure fast response times.
Browse historical ticket cycles to see a customer’s full interaction history across all channels.
Team Collaboration & Smart Handover
Add private internal notes inside any customer thread that only your team can see.
Reassign tickets or initiate formal transfer requests with manager review and approval workflows.
Live Operational Dashboards & Workspace Health
Owners & Managers: Monitor active channel connectivity, open tickets, team workload, and resolution performance on the go.
Agents: Keep track of personal assigned queues, recent assignments, and key performance indicators.
Seamlessly switch between multiple workspaces and business entities from one profile.
Enterprise-Grade Security & Experience
Quick and secure login using Face ID / Touch ID biometric authentication.
Active session and connected device management for security compliance.
Native Dark & Light modes with full Arabic and English RTL support.
Unify your customer communications across WhatsApp Business, Instagram DMs, Facebook Messenger, and Telegram into a single, intuitive mobile inbox. Connect your entire team to your business channels with zero missed opportunities.
What You Can Do with the Seen Mobile App:
Unified Omnichannel Inbox
Consolidate messages from WhatsApp, Instagram Direct, Facebook Messenger, and Telegram into one synchronized feed.
Filter conversations effortlessly by channel, status (Open, Pending, Resolved), priority, or agent assignment.
Use bulk actions to assign, tag, transfer, or resolve multiple customer conversations in seconds.
Real-Time Two-Way Messaging
Receive instant push alerts for incoming customer messages across every connected platform.
Send and receive photos, videos, voice notes (with in-app recorder and player), PDF documents, locations, and stickers.
Send pre-approved WhatsApp message templates with dynamic variable insertion, media headers, and interactive CTA buttons.
Complete Ticket Lifecycle & SLA Tracking
Turn conversations into structured tickets with clear statuses and resolution tracking.
Monitor SLA countdowns and deadlines to ensure fast response times.
Browse historical ticket cycles to see a customer’s full interaction history across all channels.
Team Collaboration & Smart Handover
Add private internal notes inside any customer thread that only your team can see.
Reassign tickets or initiate formal transfer requests with manager review and approval workflows.
Live Operational Dashboards & Workspace Health
Owners & Managers: Monitor active channel connectivity, open tickets, team workload, and resolution performance on the go.
Agents: Keep track of personal assigned queues, recent assignments, and key performance indicators.
Seamlessly switch between multiple workspaces and business entities from one profile.
Enterprise-Grade Security & Experience
Quick and secure login using Face ID / Touch ID biometric authentication.
Active session and connected device management for security compliance.
Native Dark & Light modes with full Arabic and English RTL support.
Omnichannel inbox for WhatsApp, Instagram & Telegram.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- No data collectedLearn more about how developers declare collection
What’s new
What's new in 2.1.1:
• Enhanced tablet and iPad responsive layouts
• Ticket focus mode and conversation cycle history
• Detailed contact profiles and interaction timeline
• Faster real-time message sync and offline reliability
• Voice message improvements and performance optimizations
• Enhanced tablet and iPad responsive layouts
• Ticket focus mode and conversation cycle history
• Detailed contact profiles and interaction timeline
• Faster real-time message sync and offline reliability
• Voice message improvements and performance optimizations
App support
phone
Phone number
+966583772929
About the developer
THE NEW DIMENSION CO. FOR MARKETING SERVICE SPC
app@neop.sa
Raya street
Riyadh 11482
Saudi Arabia
+20 10 16956221
